@amazonIN@amazonnow I ordered Prashuma Mono from AmazonNow, but I received Wow Momo instead. When I raised a complaint, I was told that since I accepted the order, I should not complain about the wrong item. 🤦♂️
@MyntraSupport I request you to kindly arrange a full return and refund instead of an exchange. If this issue is not resolved, I will be constrained to escalate the matter through the Consumer Helpline and other appropriate grievance forums.
@MyntraSupport I do not want an exchange because I have lost confidence in the quality and authenticity of the product after receiving it in an opened condition. As per consumer rights, a customer cannot be compelled to accept an exchange for a defective/tampered product.
@MyntraSupport The order was delivered, but the perfume was received in an opened/unsealed (tampered) condition, which makes it a defective product. Your response stating that the order was not delivered is factually incorrect.