Vivek

Loves Books, Movies, Football, Music & of course Technology. Always learning & loves to help, ask away :)

[Vivek @VJware]

@SwiggyCares Thank you!

[Vivek @VJware]

@SwiggyCares An order was not even picked up by the delivery agent when the order was cancelled. In fact, the delivery agent also called me requesting to cancel the order as he couldn’t reach the restaurant due to traffic. Thread 1/2

[Vivek @VJware]

@SwiggyCares Ok, sent

[Vivek @VJware]

@SwiggyCares 196924471734059

[Vivek @VJware]

@SwiggyCares @SwiggyCares See your agent response on chat confirming refund with no cancellation!

[Vivek @VJware]

@SwiggyCares @SwiggyCares Pls review the chat conversation with the Swiggy agent where it was clearly said by your team that no cancellation fees will apply. And asked me to contact Support who keep sending a canned response!

[Vivek @VJware]

@SwiggyCares It’s so frustrating and stupid. Basically, the logic is it can take “days” to deliver but cannot cancel. Because we cancel, then full cancellation charges. So as per them, you order now, they don’t deliver until tomorrow and that’s ok.

[Vivek @VJware]

@SwiggyCares Have written multiple emails and requested for phone calls too, but no response. Refund was promised (have Swiggy chat to prove) and now no refund is given!

[Vivek @VJware]

@swiggycares 2/2 Imagine reaching out via email and being told to read the cancellation policy. That’s my today. Asking to read chat which indicated refund yet been told sorry read the policy LOL

[Vivek @VJware]

@harshamjty @SwiggyCares @Swiggy 1/2 Imagine having to wait hours and hours and food is not even picked up. Imagine contacting Swiggy Support via chat and being told we will refund you. Imagine then getting a SMS that will be charged full cancellation fee

[Vivek @VJware]

@harshamjty @Swiggy

Imagine reaching out via email and being told to read the cancellation policy. That’s my today.

[Vivek @VJware]

@harshamjty @Swiggy

Imagine having to wait hours and hours and food is not even picked up. Imagine contacting Swiggy Support via chat and being told we will refund you. Imagine then getting a SMS that will be charged full cancellation fee - 1/2

[Vivek @VJware]

@deeptantalizing What’s the name ? Thanks.

[Vivek @VJware]

@StarbucksIndia Hey SBX - When did you change the policy of redeeming free beverages against the featured ones ?

[Vivek @VJware]

@RelianceGenIn @SanmaanShetty I have the same issue. Atleast 20+ calls, 50+ sms and emails every single day ! And they don’t even bother. You atleast got a response on Twitter, I didn’t despite posting twice lol

[Vivek @VJware]

@RelianceGenIn Pls stop harassing. I have been receiving atleast 20-30 calls each day, more than 50 SMSes and emails for insurance renewal which is due next week.

[Vivek @VJware]

@RelianceGenIn Dear Rel Ins, I am acutely aware my car premiums are due in the next 4 weeks, however I do not need 10x emails, 20 SMSs and multiple calls EVERY SINGLE DAY reminding me. Thanks.