Valerie Arnaudova

Big data & insights, communications measurement professional. Views are my own.

[Valerie Arnaudova @ValArnaudova]

@dpdireland At home waiting for an essential my parcel and your driver has messaged to say they missed me when I saw them drive by! Customer service can’t be more unhelpful - absolute joke!

[Valerie Arnaudova @ValArnaudova]

@Eurostar What alternatives do you suggest? There are no flights out in the next 2 days, nor Eurostar availability until Tuesday!!

[Valerie Arnaudova @ValArnaudova]

@Dominos_UK Yes please - share the link

[Valerie Arnaudova @ValArnaudova]

@Dominos_UK Horrible service from New Cross branch. After 1.45h still waiting for my order, called twice 30min apart; both times told food is 10min away… clearly not - while app says delivered..

[Valerie Arnaudova @ValArnaudova]

@wizzair Your UK number listed there doesn’t work - all I’m asking is for someone to confirm the status of my flight as online info doesn’t match app notifications. @easyJet @Ryanair is your customer service more helpful than this so I fly one of you next time?

[Valerie Arnaudova @ValArnaudova]

Hey @wizzair had an app notification saying my flight is delayed but app does not show different details. How do I confirm real flight status?

[Valerie Arnaudova @ValArnaudova]

@wizzair Hey, thanks but what’s the point of having an app then? Not everyone takes their laptop on holiday - is there a number I can call/ online assistance please?

[Valerie Arnaudova @ValArnaudova]

@British_Airways This screen is sending me round and round in circles. As soon as I enter my details, sends me back to this page. I can’t access the booking for my cancelled flight to even get a voucher.

[Valerie Arnaudova @ValArnaudova]

@British_Airways is your website down? Trying to find my booking and no option to proceed after entering my details. I've been trying to contact you for 1 week now, can someone please advise how I claim a refund or at least a voucher?

[Valerie Arnaudova @ValArnaudova]

Hi @British_Airways, I’ve been calling constantly for 3 days and can’t connect. Customer relations provided number which is no longer active. How do I call you?

[CisionUK @CisionUK]

.@whitevibes teaching us today how successful international campaigns is not always about big budgets 💦💧#CommsCon19 @thameswater

[CisionUK @CisionUK]

What better way to kickstart #CommsCon19 than with our big debate ‘Is Media Relations Dying?’ 🤔
Would love to hear your thoughts?
@alicerklein @J0gunleye @katiewattspr @richardgriffo @john_harring

[CisionUK @CisionUK]

Getting ready to welcome over 500 attendees at #CommsCon19! Will you be there?

[Valerie Arnaudova @ValArnaudova]

@Dominos_UK Yes please

[Valerie Arnaudova @ValArnaudova]

@Dominos_UK disappointing service tonight, got delivered the wrong type of wings and a pizza covered in tomatoes after specifically saying NO tomatoes after waiting for over an hour

[Valerie Arnaudova @ValArnaudova]

@Dominos_UK Yes I did, they assured me a replacement is on the way but this has not arrived.

[CisionUK @CisionUK]

Sign up now to secure your place for #CisionMeetsReuters - https://t.co/OgQnDxgLm4

@Reuters news is seen by billions of people all over the world each day, so meet @axelthrelfall, @aagalloni and @NickTatters to understand how to best work with them

[Orla Graham @orlagraham18]

Cision Impact (coming to Europe soon!) allows us to understand who is really engaging with your content - who they are, what they're doing, how to influence them. Partnering with ad tech companies has opened up a new world of date that moves beyond vanity metrics #amecsummit

[CisionUK @CisionUK]

#AI can look after the tedious repetitive tasks to leave humans free to make sense of the data, so said @CisionUK's @orlagraham18 at #PR360 last week🤓❤️🤖📈https://t.co/aXtg58D95r

[Valerie Arnaudova @ValArnaudova]

Cision is excited to welcome @Falcon.io to the Cision Comms Cloud! As a leading social media management platform, they will provide Cision customers with new and exciting features.