Vancity

Banking done differently.

Support via X is available:
Mon - Sat, 8am - 8pm
Sun, 10am - 5:30pm
1-888-VANCITY

[Vancity @Vancity]

UPDATE: We’ve resolved the system delays that impacted transfers, including some payroll and bill payments. If the timing of this delay caused an issue for you, please get in touch via a secure channel and we’ll work to make it right.

[Vancity @Vancity]

@BradDirks, I’m so sorry to hear about this—unexpected fees can be really alarming! Some savings accounts charge higher fees (like $5) for debit or in-person transactions since they’re indeed meant for saving, not everyday use. However, please call us at 604‑877‑7000 (Mon–Sat 8–8, Sun 10–5:30 PT) so we can look into this for you asap! - GD

[Vancity @Vancity]

@huyghe_lea93540 @Wealthsimple Thanks for sharing this. I understand how frustrating the new platform can feel if it’s not working the way you expect. It was extensively tested with members and staff before launch, and we’re continuing to improve it. If you need help, please send us a DM. -AN

[Vancity @Vancity]

@TracyGreen70859 Hello Tracy, payments like disability benefits are issued by a government or third party, so the timing is outside of Vancity’s control. If your deposit is consistently late, it’s best to confirm the payment date directly with the provider to see when it was issued.

[Vancity @Vancity]

@SomeDumbBirch @QuickBooks We hear how frustrating this has been, and we’re really sorry for the experience. While QuickBooks is a popular tool, it’s a third‑party service and isn’t fully supported by Vancity, so we’re limited in how much we can fix connection issues. -AN

[Vancity @Vancity]

Happy May long weekend! All Vancity branches will be closed on Monday, May 18, 2026, and please note that some branches will also be closed on Saturday, May 16, 2026. While our branches will be closed on Monday, banking doesn’t stop. You can connect with us anytime through online banking or by calling our contact centre at 1‑888‑826‑2489. Visit us for full branch hours: https://t.co/3dpksCIoF6

[Vancity @Vancity]

@SomeDumbBirch Hello again, while we aren’t able to revert to the previous setup, your feedback is important and has been shared with our internal teams as they continue to improve the platform. I’m sorry for the inconvenience this change has caused. -NK

[Vancity @Vancity]

@mainlydana @PublicMobile_EN Since you have internet access, you can try VoIP (Voice over Internet Protocol) apps to connect. We don't officially endorse these, but you may want to look into apps such as Rebtel or Rakuten Viber for international calls to our Canada/US toll-free number at 1-888-826-2489.

[Vancity @Vancity]

Win $1,000! *
Join Vancity’s AGM tonight online, at select community branches, or in person at the Sheraton Wall Centre in Vancouver.

Doors open 4:45 pm | Community branches 6:00 pm
Meeting starts at 6:45 pm
Details: https://t.co/HqDjvOX3ka
*Terms and conditions apply.

[Vancity @Vancity]

@trevor_mangion We are not aware of any other widespread issues, but please send us a DM and we can do what we can to assist, thank you. -JB

[Vancity @Vancity]

@trevor_mangion Hi Trevor. Third-parties are still updating their software for the new online banking platform, and some aggregators may not work reliably. We recommend completely disconnecting and reconnecting, reaching out to Quickbooks or manually downloading and uploading transactions. -JB

[Vancity @Vancity]

@loraanjos Hi Lora, thanks for reaching out. Please call our Member Services Centre at 604-877-7000 so we can look into your bill payment issue. You can also send a secure message through online banking by clicking on the "mail" icon in the upper right corner after you've signed in. -AN

[Vancity @Vancity]

UPDATE: We’ve resolved the system delays that impacted transfers, including some payroll and bill payments. If the timing of this delay caused an issue for you, please get in touch via a secure channel and we’ll work to make it right.

[Vancity @Vancity]

@BVA747 Thanks for reaching out. We are experiencing intermittent issues with online banking and I apologize for any inconvenience. We are working to resolve this as soon as possible. If you need immediate assistance, please call our Member Services Centre at 604-877-7000. -AN

[Vancity @Vancity]

System delays have impacted some transfers, including payroll and bill payments. Our teams are actively implementing a solution, and all affected transactions will be completed later today. We’re sorry for the inconvenience and will keep you posted with updates.

[Vancity @Vancity]

@okibi Thanks for reaching out. Payroll has been posted and other payments are in process. Thank you very much for your patience. We do not have an ETA for intermittent outage issues, but are continuing to work toward a solution. If you need assistance, please call 604-877-7000. -JB

[Vancity @Vancity]

System delays have impacted transfers, including payroll and bill payments. Some members are also experiencing intermittent login issues. We are actively implementing a solution, and all affected transactions will be completed later today. We’re sorry for the inconvenience.

[Vancity @Vancity]

@In9uisition Thanks for reaching out. We are experiencing intermittent issues with online banking and I apologize for any inconvenience. We are working to resolve this as soon as possible. If you need immediate assistance, please call our Member Services Centre at 604-877-7000. -JB

[Vancity @Vancity]

@Fuzzykay Hi Farzana, I know this is frustrating and I apologize. Some postings have resumed and we are continuing work to fully resolve the issue. If you require further assistance, please call 604-877-7000 or send us a DM. Thank you for your patience. -JB