@mrtnjbsm Dear mrtnbsm, thank you for your message. Please accept our confirmation that our accounting department processed your refund today and the amount should be in your account in the following days. We sincerely apologise for any inconvenience caused. Kind regards, Emily
@mrtnjbsm Dear mrtnbsm, thank you for your message. We understand your dissatisfaction and would like to see if there is anything we can do. Please provide us with your booking information in pm, so that we can check with our claims department. Kind regards, Emily
@Roddy_ Dear KRod, thank you for your message. Please provide us with your booking details in pm, so that we can verify the status with our claims department and hopeful conclude your case sooner. Kind regards, Emily
@mccannleo@jaysmithno4 Dear leo mc cann, please provide us with your booking reference in pm and we will request our claims department to verify the status of your case and get back to you as soon as possible. Kind regards, Emily
@nikitakhunteta @ClaraClucky @hannah_daniel93 Dear Ms Khandelwal, apologies for the delayed reply. Our claims department will get back to you shorty after verifying your new provided bank account details. Thank you for your understanding. Kind regards, Emily
@MisterXsBeard Dear Mr Freeman, thank you for your message. I apologise for the delayed reply. I've requested an urgent respond from our claims department. We'll get back to you as soon as possible. I apologise for the inconvenience. Kind regards, Emily
@KellyFdancer Dear Ms Frazer, sincere apologies for the delay reply. We would like to check the status of your case, so we kindly ask you to contact us and provide us with your booking reference in order to best assist you. Kind regards, Emily
@gregw25 Dear Mr. Westwood,
thank you for contacting us. Our apologise for any inconvenience experienced. Please accept the confirmation that you refund has been issued today.
We remain at your disposal for any further assistance.
@ShashGunner Dear Sir,
thank you for contacting us. Our apologies for any inconvenience caused. We can assure you that you will be contacted shortly by one of our agents to update you about the refund status.
Thank you for your understanding.
@fq_mua Dear Ms. Mua,
We are very sorry to hear that you feel that way about our company. We would like to verify your case in order to assist you. Please send us further information about your booking: booking number, email address or surname you have added on your booking.
@gregw25 Dear Mr Westwood,
thank you for contacting us.
Please rest assured that you will be contacted soon by one of our agent with further clarification and answers. Our sincere apologies for any inconvenience encountered.
@DazzaDeHooz Dear Mr Hughes,
thank you for contacting us.
We did verify your case and we have been informed that the refund has been issued. Please accept our deepest apologies for the time it took to receive your refund.
We remain at your disposal for further assistance.
@danglingpotato Dear Sir,
thank you for contacting us. We will verify the status of your refund urgently with our accounting department. One of our agent will contact you shortly with update and information. Our sincere apologies for the time it is taking to receive your refund.
@DazzaDeHooz Dear Mr. Hughes,
thank you for your message and our apologies for the late reply. We have verified with our agents and been informed that your refund will be processed today. Please accept our sincere apologies for the inconvenience caused.
@mausinc Dear mausinc, thank you for contacting us. We kindly ask you to send us an email to [email protected] in order to offer our assistance and finding a positive solution for you. Kind regards, Emily
@gkhnerdogan@EnterpriseMex Dear Mr Erdogan, thank you for your message and sincere apologies for the delayed reply. One of our agents is already in contact with you. Please get back to us at your earliest convenience, so that we can assist you. Kind regards
@hannah_daniel93 Dear Ms. Daniel,
thank you for contacting us.
Rest assured that our accounting department exist and is doing its best in order for your refund to be received shortly.
Thank you for your understanding.
Kind regards,
Emily
@artaburu Dear Mr Artaburu,
thank you for getting back to us.
We are glad to hear that you received an answer.
We remain at your disposal for further assistance.
Kind regards,
Emily