Vertical

We are your Experts in Human-Focused Communications and we're no longer posting or monitoring this platform. Find us on LinkedIN and Bluesky.

[Vertical @Verticalcomminc]

We're headed for bluer skies... join us there. https://t.co/fSXsB4lBNw

See ya, Twitter.

[Vertical @Verticalcomminc]

See you all in 2025!

[Vertical @Verticalcomminc]

What’s your top takeaway from 2024: AI, cybersecurity, or omnichannel? Comment below or dive into our Year in Review: https://t.co/r1ZSmOvJLX

[Vertical @Verticalcomminc]

Happy holidays to all! We hope everyone has a calm, joyful, and connected holiday.

[Vertical @Verticalcomminc]

What a year 2024 has been! From advancements in cybersecurity to the rise of AI-driven personalization in education and customer experience, this year has shaped industries in remarkable ways.
https://t.co/o42WjjPQNn

[Vertical @Verticalcomminc]

Companies enforcing Return to Work (RTO) mandates are losing top talent, per a new study. Workers value flexibility- and they’re walking away to find it.
RTO isn’t just old-school, it’s a talent drain. (Psst, Vertical has been remote since 2018.)
https://t.co/auIBzm696M

[Vertical @Verticalcomminc]

Before you implement Generative AI in your contact centers, make sure your data is up to the task.

Read our latest article to lean the 7 Steps to Optimizing your Data for AI Powered Customer Service: https://t.co/rYWOIkZMmI

[Vertical @Verticalcomminc]

The Generative AI you deployed for your Customer Experience team is only as good as the data it’s fed.

Get control of your data in 7 steps: https://t.co/ODRNcE3qsM

#AI #CustomerService #DataOptimization

[Vertical @Verticalcomminc]

This Thanksgiving, we’re grateful for the human connections that power all the digital ones. Wishing you a holiday full of joy, connection, and gratitude. Happy Thanksgiving!

#Thanksgiving #Gratitude #Telecom #Communication #Technology #ContactCenter

[Vertical @Verticalcomminc]

Outlook down for you, too? One of the powerful advantages of having multi-platform communications - I was able to group chat the whole company to ask who was having issues & got immediate answers.

Don't have multi-platform coms? Go to https://t.co/QoOncyxzxU to get started.

[Vertical @Verticalcomminc]

👏 Congratulations to our President, Ben Treadway, on being elected as the 2025 Vice President of the @SCTCconsultants Vendors Advisory Council! We’re proud of your leadership and dedication. #SCTC #Leadership #Congratulations

[Vertical @Verticalcomminc]

Is your call center haunted by burnout and stress? 🕸️ We share five treats for supporting mental health and well-being in the workplace. From tech solutions to self-care, learn how to banish those productivity vampires! 🧛‍♂️

https://t.co/wyeuIxl27O

#Halloween #MentalHealth

[Vertical @Verticalcomminc]

Congratulations to our door prize winner Michael R. of San Joaquin County. 🙌

#HybridWork #RemoteWork #TheVerticalDifference

🧵3/3

[Vertical @Verticalcomminc]

🌟 It was such a pleasure joining everyone at the California Counties Information Services Directors Association (CCISDA) conference last week - we're always excited to discuss what's new in communications technology in the SLED space.

🧵1/3

[Vertical @Verticalcomminc]

A big shoutout to @HP for donating a fantastic headset and camera combo for our door prize; this tech helps elevate remote work experiences, keeping professionals connected and productive from anywhere.

🧵2/3

[Vertical @Verticalcomminc]

One of the best ways to utilize AI is in a way that makes your employees more productive and impactful. Have it run reports, have it provide customer information in real-time to the agent on the phone. Don't let it interact with your customers unattended.
https://t.co/oj31VFLbcb

[Vertical @Verticalcomminc]

https://t.co/FOoCjsLCUA

[Vertical @Verticalcomminc]

Vertical Senior Government & Education Consultant Kevin helping customers even on the floor as he awaits the opening of the California County Information Services Directors Association #ccisda

See you there!

[Vertical @Verticalcomminc]

Vertical team Julie and Curt with special guest Jeremy Markey are ready to rock at the @AGCCPConference #agccp

[Vertical @Verticalcomminc]

AI seems to be everywhere you look (and some places you don't.) It's involved with your healthcare providers, it's on the phone with you when you call customer service, it's... "taking over your jobs?" 🤔

What's true and not true about AI:
https://t.co/Fews2pg64p