@___knoWHERE not sure there's a need to share such negative sentiment as you have. We provide a warranty and guarantee on our product - so there isn't any hesitation to take care of your issue. Maybe take a different approach, we're here to help.
Quick tip you’re a new customer, out of the box the charge is typically ~60%. Make sure to fully charge and it’ll be weeks before another charge. Life life free. Cheers.