@SteveCym can you help Please? we moved apartments, switched our service to new apartment, had gas. They called to asked for ID verification to be submitted via email. We submitted And they turned off gas pending review of ID— which could take a week. 2 kids and no hot water/gas
@nationalgridus turned off gas in our apartment simply because they are behind on emails to review ID verification. Two little kids and no hot water or stove. Refuse to help. Will be minimum 5 days before they ‘get through their email‘ even though we submitted ID as soon as asked
@nationalgridus turned off gas in our apartment simply because they are behind on emails to review ID verification. Two little kids and no hot water or stove. Refuse to help. Will be minimum 5 days before they ‘get through their email‘ even though we submitted ID as soon as asked
@nationalgridus turned off gas in our apartment simply because they are behind on emails to review ID verification. Two little kids and no hot water or stove. Refuse to help. Will be minimum 5 days before they ‘get through their email‘ even though we submitted ID as soon as asked