Victoria

I just use this to complain about horrendous customer service these days. Because it’s the only platform you actually get an answer.

[Victoria @VictoriaJ_Guy]

Interesting specification of "mainland UK" @mamasandpapas
Time to look at a map I think...

[Victoria @VictoriaJ_Guy]

@bjorgksocks can you refund me please after almost a month of no contact since returning my shoes. Or just actually respond to my email...

[Victoria @VictoriaJ_Guy]

@bjorgksocks hi can you tell me when I can expect a refund when the shoes were returned and signed for by someone at your returns address 13th april

[Victoria @VictoriaJ_Guy]

cache and cookies, tried on various different devices, used different cards and accounts and it's not working. Your customer team have now stopped replying to me... I'd really just like to make the order! I'm trying to order smart plugs and a google nest hub bundle

[Victoria @VictoriaJ_Guy]

@btshopuk hello, I'm trying to place an order on your website and I go through every stage and the final page that should be an order complete comes up with a processing error. I've been in touch with your customer care team who have said there isn't a fault. I've cleared my

[Victoria @VictoriaJ_Guy]

@bt_uk @btshopuk Thanks Paddy, I'll message them now.

[Victoria @VictoriaJ_Guy]

@bt_uk I'm trying to place an order on your website and I go through every stage and the final page that should be an order complete comes up with a processing error. I've been in touch with your customer care team who have said there isn't a fault. I've cleared my cache and

[Victoria @VictoriaJ_Guy]

@bt_uk It's from your shop - I'm trying to order smart plugs and a google nest hub bundle

[Victoria @VictoriaJ_Guy]

and cookies, tried on various different devices, used different cards and accounts and it's not working. Your customer team have now stopped replying to me... I'd really just like to make the order!

[Victoria @VictoriaJ_Guy]

Guess what @LNER ? It's not through choice I've decided to stand in one of your trains entry ways and "block a fire exit" with my baby in his buggy. Don't worry, we'll be the first off this train if there is an emergency 😑

[Victoria @VictoriaJ_Guy]

@dhlexpressuk Hi Amrick, it’s now been delivered but what annoyed me the most was that the driver clearly made no effort to deliver my parcel as I was in all day and heard nothing.Then it is incredibly hard to get anywhere on your website via mobile&the telephone menu doesn’t work when pressed

[Victoria @VictoriaJ_Guy]

@dhlexpressuk I’ve been at home all day and I’ve just
Received notification that “you weren’t in” when you’re deliver driver “attempted delivery”. Actually I don’t think they even bothered...I can’t contact anyone as your website and telephone
Are both shambolic. Contact me asap

[Victoria @VictoriaJ_Guy]

@RockerBearded @dhlexpressuk @dhluk That’s if you can even find a contact for their customer services! Their website on mobile doesn’t let you do anything and the telephone doesn’t put you through to anyone and just repeats the same menu!!!

[Victoria @VictoriaJ_Guy]

I cannot believe how shambolic @verynetwork is when trying to get through to people. Cuts you off when you have a chance of getting through to anyone, or they put you through to the wrong person and the automated service is diabolical.

[Victoria @VictoriaJ_Guy]

@VeryHelpers I've tried both those numbers which have both cut out....

[Victoria @VictoriaJ_Guy]

@VeryHelpers I'm trying to call to cancel a service guarantee but the call keeps dropping off at the automated message. Can someone call me, please?

[Victoria @VictoriaJ_Guy]

@VeryHelpers Well, I've just wasted 15 minutes doing that as I then got a message saying you were experiencing difficulties and cut me off again.... Can you help me cancel this service guarantee today please?

[Victoria @VictoriaJ_Guy]

@VeryHelpers 0800 092 9051, I get through to the automated message where someone is telling me the hours have changed and then it drops off.

[Victoria @VictoriaJ_Guy]

@VeryHelpers It would be great if my messages could actually get acknowledged as I was ignored this morning

[Victoria @VictoriaJ_Guy]

Never shopping with @verynetwork again, what an absolute shambles of a company. Getting fobbed off on twitter to use their website chat function which doesn't work and finally got through to someone on the phone to be told that a brand new pair of shoes returned weren't accepted

[Victoria @VictoriaJ_Guy]

@LittlewoodsHelp @verynetwork any update?

[Victoria @VictoriaJ_Guy]

@LittlewoodsHelp For some reason it won't let me send a direct message to you on twitter. I've followed a link that didn't give me an error message, the chat function on @verynetwork's website isn't on or working.