@WaveConnects I really don't think my concerns as a customer are being well understood or addressed here, and looking at some of the other posts I'm not alone. I don't think the individual social media response team members are to blame, but I'm not impressed with Astound's support program.
@WaveConnects I literally just asked not to be asked for a DM. I'd like some public accountability and transparency.
If this Twitter thread and https://t.co/nWdFT9fcj1 are any indication this isn't isolated. Just acknowledge that there seems to be an issue and you're working on it.
Seriously @Qantas, how does not a single bag make it onto a plane? (qf655 syd->perth)
I'm leaving on a bus tomorrow at 10a, I hope I have my clothes.
There were a number of small things that had me already low-key hating @Qantas but for reasons unspecified they shut down the baggage carousel and announced that everyone on the flight had to notify baggage services for later unspecified delivery.