Customer Service

[Customer Service @VirginHub_Cs]

Hi there, thanks for reaching out. I'm Mark from Customer Relations. Could you please send me your email and full name via DM? I'll look into your concern and get back to you ASAP 😊. Thank you

[Mighty Fraz @mightyfraz]

@virginmedia I have now had 4 internet outages in 7 days for several hours at a time. No advance warning but magically comes back on at the end of the day!! Can no longer work from home and been told it’ll be £470 to leave!! Awful service

[Customer Service @VirginHub_Cs]

@mightyfraz Hi there, thanks for reaching out. I'm Mark from Customer Relations. Could you please send me your email and full name via DM? I'll look into your concern and get back to you ASAP 😊. Thank you

[Customer Service @VirginHub_Cs]

Hi there, thanks for reaching out. I'm Mark from Customer Relations. Could you please send me your email and full name via DM? I'll look into your concern and get back to you ASAP 😊. Thank you

[Brian Milton @bmcomp]

@VirginMediaIE what sort of customer service are you running! Contract agreed in Nov and after multiple calls, an escalation case and multiple technician visits planned but not attended our issues are still not solved all while you over charge us each month. Unacceptable!

[Customer Service @VirginHub_Cs]

@bmcomp Hi there, thanks for reaching out. I'm Mark from Customer Relations. Could you please send me your email and full name via DM? I'll look into your concern and get back to you ASAP 😊. Thank you

[Customer Service @VirginHub_Cs]

Hi there, thanks for reaching out. I'm Mark from Customer Relations. Could you please send me your email and full name via DM? I'll look into your concern and get back to you ASAP 😊. Thank you

[Ciara Caulfield @ciara_caulfield]

@virginmedia hi, I tried to install my new wifi hub and have waited over 3 hours but it still isn’t working. Could you help please?

[Customer Service @VirginHub_Cs]

@ciara_caulfield Hi there, thanks for reaching out. I'm Mark from Customer Relations. Could you please send me your email and full name via DM? I'll look into your concern and get back to you ASAP 😊. Thank you

[Customer Service @VirginHub_Cs]

Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Zoe Is Dangermouse @ZDangermouse]

@virginmedia I have done this already

[Customer Service @VirginHub_Cs]

@ZDangermouse Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Customer Service @VirginHub_Cs]

Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Sharon @sharkent66]

@virginmedia Every time I receive an annoying email, I click unsubscribe.

[Customer Service @VirginHub_Cs]

@sharkent66 Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Customer Service @VirginHub_Cs]

Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[sam mali @salimsafdar]

@virginmedia Spoken to your team yesterday again.. was promised broadband will arrive and would have been fixed yesterday. Never happened again

I really don't know what's going on ?? If you are not interested to provide service let us know we can look for other company

[Customer Service @VirginHub_Cs]

@salimsafdar Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Customer Service @VirginHub_Cs]

Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[I beetson @IBeetson]

@virginmedia 3 days to reply 😂😂

[Customer Service @VirginHub_Cs]

@IBeetson Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Customer Service @VirginHub_Cs]

Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[simon keenan @simonkeenan007]

@virginmedia hello, are you going to be doing a deal/package for HBOMax ? My Disney runs out at the end of this month but my contract with you doesn’t end till July

[Customer Service @VirginHub_Cs]

@simonkeenan007 Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Customer Service @VirginHub_Cs]

Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[andrea crosby @andreac14064810]

@virginmedia Iv messaged no response your not helping

[Customer Service @VirginHub_Cs]

@andreac14064810 Hello there. I'm sorry to hear about your experience as it doesn't reflect the standard we aim for with our customers I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Customer Service @VirginHub_Cs]

Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh

[Clanker Queen @ClankerQueen]

@virginmedia @FightbackVirgin cannot wait to hand in my 30 days notice.

13 months into a 18 month contract, price rise and they don't even want to speak to me about retention deals when it expires.

Call centre in Delhi couldn't even read the script without confusion... Sigh.

[Customer Service @VirginHub_Cs]

@FluffyEarsTTV Hello there. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send us a DM with further details. Nitesh