@MicrosoftHelps@Microsoft@Office@MicrosoftHelps I'm extremely disappointed with Microsoft's customer support.
For the past several days, I've been trying to resolve a Microsoft 365 billing issue after being charged following the cancellation of my Microsoft 365 E5 trial.
My original Microsoft 365 admin account became locked, and Microsoft Support instructed me to create a new temporary Microsoft 365 trial tenant so I could submit a service request and resolve the issue. I followed those instructions and created the new account.
Even with the new Global Administrator account, I still cannot create a support ticket.
When I select Microsoft 365 Apps Admin Center, I'm only shown troubleshooting articles. When I choose Microsoft 365 Office Apps, I'm redirected to more documentation. There is never an option to submit a service request.
I've called Microsoft's global support numbers more than a dozen times. I've also used Microsoft Virtual Support, where I uploaded my invoices and screenshots showing that the support options lead nowhere.
I also sent those same invoices and screenshots through direct messages to @MicrosoftHelps on X, clearly showing that I cannot create a support ticket. Despite reviewing the evidence, I continue to receive the same generic links explaining how to create a service request, even though I've repeatedly shown that those steps don't work for my account.
At this point, it feels like there is no human ownership of my case, only automated responses, repeated redirects, and scripted replies. I've done everything Microsoft has asked over the last several days and still have no refund and no way to open a support case.
Microsoft, please assign someone who can review my case, stop directing me to the same broken support flow, and help resolve this billing issue.
#Microsoft365 #MicrosoftSupport #CustomerService #BillingIssue #Refund
@MicrosoftHelps@Microsoft@Office@MicrosoftHelps I'm extremely disappointed with Microsoft's customer support.
For the past several days, I've been trying to resolve a Microsoft 365 billing issue after being charged following the cancellation of my Microsoft 365 E5 trial.
My original Microsoft 365 admin account became locked, and Microsoft Support instructed me to create a new temporary Microsoft 365 trial tenant so I could submit a service request and resolve the issue. I followed those instructions and created the new account.
Even with the new Global Administrator account, I still cannot create a support ticket.
When I select Microsoft 365 Apps Admin Center, I'm only shown troubleshooting articles. When I choose Microsoft 365 Office Apps, I'm redirected to more documentation. There is never an option to submit a service request.
I've called Microsoft's global support numbers more than a dozen times. I've also used Microsoft Virtual Support, where I uploaded my invoices and screenshots showing that the support options lead nowhere.
I also sent those same invoices and screenshots through direct messages to @MicrosoftHelps on X, clearly showing that I cannot create a support ticket. Despite reviewing the evidence, I continue to receive the same generic links explaining how to create a service request, even though I've repeatedly shown that those steps don't work for my account.
At this point, it feels like there is no human ownership of my case, only automated responses, repeated redirects, and scripted replies. I've done everything Microsoft has asked over the last several days and still have no refund and no way to open a support case.
Microsoft, please assign someone who can review my case, stop directing me to the same broken support flow, and help resolve this billing issue.
#Microsoft365 #MicrosoftSupport #CustomerService #BillingIssue #Refund
@MicrosoftHelps microsoft locks my account and then proceeds to advise me to create a another trial account and then cancel that trial account to prevent from being charged to resolve the trial renewal billing issue i been dealing with for last couple days.
@MicrosoftHelps I cancelled my Microsoft E5 trial before renewal, but was still charged.
I cannot find any refund request option in the admin center or support portal.
Please assist with a refund for the unwanted renewal charge.
#Microsoft#BillingIssue#RefundReques
@sharrond62 They’ll never forgive us for being right, because they’d have to admit they embraced an idiotic, unevidenced delusion that caused widespread harm to women and children.
Animal rights activism resulted in Los Angeles becoming the largest US City to ban fur sales in 2018.
Less than a decade later, these same animal rights activists are silent about the thousands of dogs and cats abused on LA streets and euthanized in LA shelters.
Why is that?
Your daily newsblast from batshit bonkers Britain
Mothers crying in court for rapist sons? Save your bloody tears. You should demand your feral kids be punished.
@HelenWebberley I think there are too many doctors hanging onto gender ideology to further their income and 'position' in the public eye, that are just leaving the worst taste in people's mouths. To live your life causing irreparable damage to children, for your own gain, is truly awful.
💷 💷💷
“It’s not ‘inclusive’ to use language that erases the term ‘mother’ … Referring to mothers who have experienced stillbirth as simply ‘employees’ is particularly offensive.” @DerryBanShee on Scottish Prison Service removing ‘women’ from its maternity policy @thetimes
https://t.co/oNiGdRlSoz
The reaction to guidance explaining men can't lawfully identify into women's facilities & services shows how much society values men's demands for validation over women's privacy, safety and dignity. And that's why I've become blunter in saying: NO.
https://t.co/dexNsZtsSL
@stellacreasy It's the law, Stella.
The "work on the concept of proportionality" has already been done, at very great length and by many dedicated public servants and highly specialised lawyers. If you don't understand it that's OK, but uninformed fearmongering will not help trans people.
Crime isn't down. Angelenos like my friend Harvey Levin have simply stopped reporting crimes because they've resigned to the fact that under Karen Bass, the inmates run the asylum, and nobody will enforce the law. This is why LA is voting for me.
I don’t want to hear anything from democrats about black & brown people being oppressed.
Until you think we’re smart enough to get an ID, we don’t want to hear your opinions.
PASS THE SAVE AMERICA ACT!
@mehdirhasan You just responded to me again, DEBATE ME.
Iran isn’t Arab, it’s mostly Persian.
And can you remind me of their use of proxy warfare that has incited conflicts in the Middle East? Yemen in 2011, Israel-Gaza in 2023, Hezbollah & Israel 2023, etc.
Let’s just forget that.
Mehdi Hasan keeps quote tweeting me, but won’t debate me.
I’m glad that I’m living rent free in his head.
He believes that all of us non-Muslims are animals by the way.
While physical tunnels were dug under every place in Gaza, metaphorical tunnels were dug under the most hallowed institutions of the west - UN, so called human rights NGO's, top universities, media - and the assaults on Jewish life were launched from both on that same dark day.