Mark Wilson

Founder Partner at Wilson Fletcher, specialising in designing digital businesses. Views are my own.

[Mark Wilson @WFMark]

Hey @claudeai why are you insisting that a team account has to be 5+ people? Surely you’re one of the reasons teams are getting smaller… come on, two is a team as much as five or fifty, and has just as much need to collaborate.

[Mark Wilson @WFMark]

I find it somewhat terrifying that for FOUR DAYS @nikestore had been unable to process an order successfully and their ‘elite’ support team has so far been silent for two days… great to be back in 2001.

[Mark Wilson @WFMark]

@BarclaysUKHelp Nope - just a mortgage… I’d love to know what % of mortgages are jointly held. It’s just a mess - told on the phone we need online banking to do something, then told we can’t… I just cannot believe that in 2020 you can’t manage a joint mortgage account online 🤦‍♂️

[Mark Wilson @WFMark]

So... tried to get online banking for our joint @Barclays mortgage. An hour on the phone. Ridiculously unnecessary card received. Sign up. No account. An hour waiting on the phone again. “Sorry, we can’t display joint accounts”. For a MORTGAGE. Bank of the future 😂

[Mark Wilson @WFMark]

It was so hot today I can’t even work the recycling bin to hide the evidence.

[Mark Wilson @WFMark]

@bt_uk

[Mark Wilson @WFMark]

@bt_uk - this is the best broadband I can be offered at my property. We can’t even get a landline that works and that makes us extremely vulnerable when our unreliable wireless broadband goes down. When can we expect decent broadband?

[Mark Wilson @WFMark]

@bt_uk And you are prepared to charge £26.99 for 1Mb broadband!!! With a 1Mbit guarantee? You have to admit, that is criminal.

[Mark Wilson @WFMark]

@bt_uk Hi Colleen - we registered complains about this years ago, but nothing ever got done, so we found a satellite then wireless provider and gave up on BT, so no landline. But this crisis has showed how important a fast, reliable connection is. That link is just a survey btw.

[Mark Wilson @WFMark]

@SF_England Hi Amy - what options should I follow on the phone system, because I’ve tried to get through and every option just leads to a ‘say your reference number or help if you need more time’ - the system is a total disaster frankly: the worst automated system I’ve ever used.

[Mark Wilson @WFMark]

@SF_England - my daughter is applying for finance for the third year. My wife and I both received the email to support her application, (which we’ve done twice before) but neither of us can get through the sign in on your site. We have tried for days. How do we solve this?

[Mark Wilson @WFMark]

@SF_England Thanks Erin - I’d just like to understand what has happened to our accounts. My daughter got a message to say they could be reset on the phone but that requires a reference code which we’ve never been given?

[Mark Wilson @WFMark]

@SF_England Thanks - but we don’t want to fill in a massive form again from scratch... how do we get recognised on the system?

[Mark Wilson @WFMark]

@SF_England It just says it can’t find us - but won’t let us register either - then suggests the phone no to gain access to the account, where there are no options to do that, or speak to anyone...

[Mark Wilson @WFMark]

This is *exactly* why a centralised approach is a terrible idea... there’s always a way in, no matter how hard you try. Qatar contact-tracing app flaw ‘exposed details of one million users’ https://t.co/THnTuIR0Gq via @BBCNews

[Mark Wilson @WFMark]

Ok this lockdown has to end soon – I’m starting to enjoy the cleaning 😱

[Mark Wilson @WFMark]

Just over an hour until we show our appreciation for the #NHS - and a real double rainbow appears... well played 🌧 + ☀️

[Mark Wilson @WFMark]

I have to say, Dr Jenny Harris is up there with the most impressive people I’ve ever seen. Astonishing balance of articulate and sensitive. My new hero.

[Mark Wilson @WFMark]

@micycle Still chuckling about the problems you must be having sourcing iggs.

[Mark Wilson @WFMark]

@hugo84 @micycle 😂