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@Rochelle_Malise Hi Rochelle, thank you for your tweet. So I can assist you further, can you please DM me with your order number. I look forward to hearing from you. Kind Regards, Sarah

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@CPLauthor Hi Cassandra, stores usually keep online orders for around 3 months but I would suggest double checking with the store before visiting. Contact details of your chosen store can be found using this link - https://t.co/TH5yKOhXoS Kind Regards, Emily

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@ChrisCollinson5 Thank you for your message. Please can you follow us and DM a copy of your receipt details, so I can check if I am able to trace your gift card number. Kind regards Louise

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@HeatherPalmer_ Hi thank you for your message. Please can you follow us and DM any barcode details from the back, so I can check for you. Kind regards Louise

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@sinclairtpso Hi, I'm afraid we're unable to check which stores stock individual magazines. I would suggest checking with the store staff directly who should be able to advise. :) Contact details can be found here - https://t.co/TH5yKOhXoS Kind Regards, Emily

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@chris65723604 Hi Chris, I'm sorry that you have not yet received your order. Please DM us your order number and i'll be happy to look into this for you. Kind Regards, Emily

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@iamgeorgehill Thank you for your tweet. Please could you DM us so that we are able to provide you with further information. Kind regards, Libbie.

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@LEE74656 Hi Lee. We've responded to your DM :-) Thanks, Nicola

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@_BookOctopus Hi Kat. Sorry to hear this - Please DM us with your order number & email address so that we can help. Many thanks, Nicola

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@EmmaAkeyy Hi Emma. Please could you DM us with your order number & email address? Thanks, Nicola

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@lodsc Hi Laurie :-) Unfortunately we do not have that particular title available to order on our website. My apologies for any inconvenience caused! Kind regards, Nicola

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@TheMusicalMumma Hi, I am sorry to hear that. You will need to enter it into the Credit/Debit card section instead of the Gift Card section. If you are still experiencing issues, please feel welcome to DM us :-) Thanks, Nicola

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@kymmieK84 Hi Kim, I'm sorry to learn about this. Are you able to DM us the date of your visit and which store this was in so i'm able to help you further. Many Thanks, Emily

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@PaddlerMike Thank you for your tweet. I am sorry to see this. Please could you DM us so that we can help resolve this for you. Kind regards, Libbie.

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@Bazthebearuk Hi there, unfortunately there isn’t a recycle scheme in store, but we have raised this with our operations team to look into for next year. Kind regards, Libbie.

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@EmmaAkeyy Thank you for your tweet. If your order is in stock, this should be delivered to the store within three to five working days. Kind regards, Libbie.

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@FilmsAndJRPGs Thank you for your tweet. Please could you DM us with further information so that we can help assist you further. Kind regards, Libbie.

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@fashlovesphotos Sorry to hear this, please can you DM us your order number and a photo of the card number & we'll ensure the balance is added as soon as the systems are available during the Xmas period. Kind regards, Caroline.

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@ajcupples Hi there, I'm really sorry that you have not received a response. Our customer service team are responding to emails daily but it has been very busy due to the Christmas period. Please DM us your order details and i'll be happy to help. Thanks, Emily