Washington Gas

The DMV’s choice for affordable, reliable energy.

If you smell gas, leave the area & dial 911.
Twitter Support Hrs: 8am-5pm ET, M-F.

[Washington Gas @washingtongas]

@CLTPANTH We’re sorry for the frustration and hardship this situation has caused you and your family. Please send us a private message with your account details so we can review your service status and connect you with the appropriate team for assistance.

[Washington Gas @washingtongas]

@COlilbluebird We apologize for the experience. If you're still without gas service, please send us a DM with your account information and service address so we can look into this and assist.

[Washington Gas @washingtongas]

Hi, we sincerely apologize for the delay. We've sent a follow-up email to the appropriate team regarding claim WGDC325 and requested an update on the sidewalk repair. A representative from the responsible team will be reaching out to you directly to discuss the next steps.

Thank you for bringing this to our attention, and we appreciate your patience while this matter is addressed.

[Washington Gas @washingtongas]

@Gtown53001 Hi, we apologize for the delay restoring your service. This isn’t the experience we want to provide our customers. If you are still waiting for your service to be restored, please send us a private message with your account information and we will assist you further.

[Washington Gas @washingtongas]

@nickberardi Hi Nick,

Thank you for reaching out. We can help you opt out of HomeServe. Please send us a private message with your account details, and we’ll assist you further.

[Washington Gas @washingtongas]

**If the gas service has been disconnected, follow the steps below.**

CALL 844-927-4427 and ask to schedule a Safety Compliance Visit to begin the service-restoration process.

Customer Service hours:
• Monday: 8:00 a.m. to 8:00 p.m.
• Tuesday through Friday: 8:00 a.m. to 6:00 p.m.
• Saturday: 8:00 a.m. to 5:00 p.m., excluding major holidays

[Washington Gas @washingtongas]

DC Customers: Washington Gas is continuing its Mercury Service Regulator Replacement Program to identify and replace remaining mercury service regulators at no cost to affected customers. In support of the District of Columbia Mercury Service Regulator Replacement Program, Contractor Services will be initiating the DC termination effort beginning the first week of October.

If you received a service termination notice for the required regulator survey or regulator replacement: please schedule the required work as soon as possible to avoid service interruption.

We appreciate your coordination with this important safety initiative. You may check the status of your service location and learn more about the program at https://t.co/uz2AVwGSGl.

[Washington Gas @washingtongas]

@Werc_Essorcal Thank you for reaching out. We apologize for the delay. If your service has not yet been restored, please send us a private message with your account number so we can assist you further.

[Washington Gas @washingtongas]

📞Holiday Reminder: Our Call Center will be closed on Monday, September 7 for Labor Day, and will resume normal operating hours on Tuesday, September 8.

If you smell gas, leave the area immediately and call 911, and then the Washington Gas Emergency Line: 844-WASHGAS (844-927-4427), selecting Option 1.

If you have a question about your bill, starting or stopping service, or any other non-emergency matter, please contact us on or after Tuesday, September 8th.

[Washington Gas @washingtongas]

@16TOSU Hi! We're sorry to hear about the difficult experience so far. Please send us a private message with your account information and we'll have a specialist assist with this.

[Washington Gas @washingtongas]

Thank you for the opportunity to support #MACoCon and be part of these important discussions. We're proud to partner with Maryland's counties and community leaders as we work together to strengthen the infrastructure that serves our customers and communities every day. We appreciate all the work that goes into making this event a success! 🏗️🤝 #BuildingTheBiggerPicture

[Washington Gas @washingtongas]

Update: Our call center has resumed normal operations.

Thank you for your patience while the earlier outage was resolved.

[Washington Gas @washingtongas]

Our call center is currently experiencing an outage due to a third-party vendor issue. If you have an emergency, please call 911.

If you have a question about your bill, starting or stopping service, or any other non-emergency matter, please contact us on or after Monday, August 10th.

We appreciate your patience as we work to restore service as quickly as possible.

[Washington Gas @washingtongas]

@311DCgov @nigro4dc Thank you for bringing this to our attention. We appreciate the notification. We've alerted the appropriate team, and they will address this as soon as possible.

[Washington Gas @washingtongas]

@izaakbozof Hi,

Please send us a private message with your account information and we will investigate this further.

[Washington Gas @washingtongas]

@CordellTraffic @MCDOTNow @VisionZeroMC @NUCA_National @wglenergy @Andrew_Friedson @BethesdaUP @TimSloanDC @WABADC @Ward3Bikes @DCBikeHistory1 Thank you for sharing this information. We will escalate your request to our paving team for further review.

[Washington Gas @washingtongas]

@k8vj Hi Kate! We apologize for the difficult experience. Please send us a private message with your account information and we will assist you further. Thank you.

[Washington Gas @washingtongas]

@SarahS59914668 Good morning! To file a damage claim, please complete the attached form. Our team will review your submission and respond within 48–72 hours. https://t.co/0hUpaIfkBe

[Washington Gas @washingtongas]

@CarProblems3 Thank you for providing this information. We will escalate this to our paving team to have it resolved.