Anna

[Anna @WatsonASB]

@opodo DM’d asking for ref no. so they can assist me. I get same response to whatever I reply. Chatbot? Certainly NOT customer service

[Anna @WatsonASB]

@Jnr_Wrighty @opodo Good luck!

[Anna @WatsonASB]

@opodo still not refunded me even though I have confirmation from the airline that they have paid #opodo #waitingforrefund

[Anna @WatsonASB]

Nearly 6 months and still waiting for my refund from @opodo. In the meantime spent over £60 on calls to @opodo. Worst customer service ever.

[Anna @WatsonASB]

@opodo how long to wait before I get a reply? I am running out of time! A usable telephone number would help (not just automated options!)

[Anna @WatsonASB]

@opodo My airline is offering a refund - but manage my booking doesn’t give that option. How can I get the refund my airline is offering?

[Anna @WatsonASB]

#gbc2014
Coach will pick up at 5.30 tonight for Hatfield House - from Beales and de Havilland (next to reception). Don't be late!

[Anna @WatsonASB]

Great presentation on doppelgänger brand images and the feelings of betrayal it can arouse in your consumers. Thank you Zoe

[Anna @WatsonASB]

@gbc2014
Interesting discussion about the distinction between second hand and vintage. Thank you Linda Turunen for interesting paper!

[Anna @WatsonASB]

@gbc2014
Relaxed? Me? Of course! Very much looking forward to welcoming you all to HBS tomorrow