Brittany Turner

Kind Heart. Fierce Mind. Brave Soul.
Love hard & don't think twice about it.
1 John 4:11 ❤
#ProudIndustrialEngineeringGraduate

[Brittany Turner @WattsAGirlToDo]

I am so beyond blessed to have such amazing loved ones that make being away from them so hard ❤❤❤

[Brittany Turner @WattsAGirlToDo]

@ChrisKnight @keylargofoley @onepeloton I think somebody needs to check on Enrique's mental health sounds like he was in self destruct mode.

[Brittany Turner @WattsAGirlToDo]

@ChrisKnight @keylargofoley @onepeloton I had a very similar chat with that same rep yesterday. Sent an email to their support email address with my screenshots. Got a call today from a Support Supervisor, Mason, to apologize, offer compensation & a gift, and let me know Enrique was no longer with Peloton.

[Brittany Turner @WattsAGirlToDo]

@Shutterfly @Nordstrom I called their customer service. Their rep was able to finish the label creation process for me and email it over immediately. Simple, fast, and pain free, even with the tech glitch!

[Brittany Turner @WattsAGirlToDo]

Guys! I think I'm actually getting help! I'll keep you posted @Shutterfly

[Brittany Turner @WattsAGirlToDo]

@Shutterfly I'd rec. checking out @Nordstrom return label procedure. Early in the pandemic I had to return an item; I was mid-label generation on their site when there was a tech glitch. (To be ctd)

[Brittany Turner @WattsAGirlToDo]

@USPS can you confirm or deny this claim?

[Brittany Turner @WattsAGirlToDo]

Because I don't want all of my tweets during the first week of Christmas to be about the terrible customer service at @Shutterfly , look at my adorable fur baby!!

[Brittany Turner @WattsAGirlToDo]

@EbonyExcellence @WunKoolKat @Shutterfly They had shipping labels on them so I did not open them. Are you in VT or NY?

[Brittany Turner @WattsAGirlToDo]

@Shutterfly Can you help me understand why you've chosen to spend your time responding to this twitter thread instead of reading the dm and working to address my issue?

[Brittany Turner @WattsAGirlToDo]

@Shutterfly I called your support yesterday about receiving 2 additional customers' orders in my order yesterday. I was able to get through to a rep in 3 minutes who said I'd be receiving a return label via email. I am still yet to receive that email. (To be ctd)

[Brittany Turner @WattsAGirlToDo]

@Shutterfly Your rep's response was telling me to be patient with my order delays. I do have orders late, but that's not why I reached out. Again you can't blame poor customer service (this time lack of attention to detail, showinv apathy about your customers) on a pandemic!

[Brittany Turner @WattsAGirlToDo]

@Shutterfly Also, please stop sending canned responses that show you're not reading and therefore do not truly care about your customers issues. I actually received a response from chat yesterday, while I was on lunch break unfortunately. (To be ctd)

[Brittany Turner @WattsAGirlToDo]

@Shutterfly That's not something you can blame on Customer service being overwhelmed with calls on Monday. That's customer service taking my call and not following through. The pandemic is not an excuse for poor service! I will not be using you again and will encourage others to do the same.

[Brittany Turner @WattsAGirlToDo]

@Shutterfly I'm yet to see any read receipts on this dm. I spoke over the phone to an actual person Sunday who claimed to be emailing me a return label for the other customers packages I received. Yet, I still have not received said email. (To be ctd)

[Brittany Turner @WattsAGirlToDo]

@joelcleve @Shutterfly That'd make sense to me. The 2 envelopes were wedged into my box with the shipping labels on them.