Hi @HelloFreshUK my delivery today has been moved to tomorrow, I'm away and will not be able to take delivery, how do I go about claiming a refund? The silly pointless chat bot was unable to help as it's still in the delivery window.
@O_E_W@OctopusEnergy Hi, many thanks for your really helpful information. I do export but just leave the power wall to its own devices. The information about postcode dependant power ups is really interesting though - thx ๐
Hey @OctopusEnergy I keep being asked to power down (never power up) yet seem to hardly shift any usage. Is this because I have battery storage/ also is this why I'm never offered any power ups?
@OctopusEnergy Never had an invite for a power up, have been asking why for months & months. Have had dozens of requests to power down. Seems a bit one sided. Just wondering if it was because I have battery storage? Colleagues tell me frequently about the power ups yet I miss out on all of them
@sainsburys thankfully your website has finally allowed me to cancel my order! Your inaudible colleague in a call centre in god knows where could only advise me to try again in a few hours time! Such amazing customer service!
@sainsburys Have tried all of the above, no joy. Also had a chat with someone who was barely audible in a call centre in god knows where. Asked for the order to be cancelled. She was unable to assist and said try again in two hours. Tried this too. No joy.
@sainsburys would you be able to help with some missing items from my delivery. I did try to call as soon as the driver left but the lines are closed so a bit of a wasted opportunity to resolve things quickly.
@AdmiralUK why has my car been at the repair centre for 6 weeks and has yet to be worked on? Have checked and the parts are available. The repair centre give varying amounts of info yet you give no help whatsoever.
@wingsskoda Any ideas when there will be a supply of parts? My VRS sits in a yard and I'm left driving a petrol Nissan as a loan car due to unavailability of parts. ยฃ700+ a month to drive a 24plate Nissan!!!
@KennyGalloway@SKODAUK Just wait until it sits in a yard because they can't supply parts for it. I'm driving a used patrol Nissan instead of my Elroq VRS - parts are non stocked and on back order - money well spent?