Tiger Liu

Ekahau Wi-Fi Tools Ticket Master and Senior Technical Support @ekahau, CWNA CWDP ECSE CWSA, ECSE-D, ECSE-Advanced

[Tiger Liu @WiFiTiger]

How can I get refund? @NS_online

[Tiger Liu @WiFiTiger]

@NS_online Dear NS Customer Service,
I am writing to request a refund for an incorrect charge of €33.30 that occurred at a train station in the Netherlands.
On the day of the incident, I checked in at the station but, due to a special situation, I needed to exit in 5 mins.

[Tiger Liu @WiFiTiger]

It happened on 27.4.2026.

[Tiger Liu @WiFiTiger]

Before doing so, I asked a staff member for guidance. I was clearly informed that exiting and re-entering at the same station would not result in any charge, and that my ticket would be automatically canceled.However, I was later charged €33.30, which appears to be incorrect.

[Tiger Liu @WiFiTiger]

@erwlan @ekahau You are welcome! I can forward your request to the development team as a feature request.

[Tiger Liu @WiFiTiger]

@erwlan @ekahau Hello, the workaround is Ekahau Pro GUI->view->check bluetooth -> reporting -> expiration image. It will be fixed in the next release.

[Ekahau @ekahau]

Our new blog, "Channel Planning Best Practices for Better Wi-Fi," will teach you the basics of developing a channel plan for your wireless network. Learn more: https://t.co/sx6CxzGQda

[Ekahau @ekahau]

In Ekahau Pro, easily choose from predefined device usage profiles or create your own. By implementing these capacity requirements, you'll get a Wi-Fi network design that will perform how you need it. Read our blog on capacity: https://t.co/uLb6mpefQo

[Tiger Liu @WiFiTiger]

@prylett @ekahau Thank you for your feedback!

[Tiger Liu @WiFiTiger]

@rowelldionicio @damienhull Please send a short video to [email protected] showing how did you start the auto pilot survey.

[Tiger Liu @WiFiTiger]

@rowelldionicio @theITrebel In denpends on if Wi-Fi is important in that location and how much money you want to invest on the Installation. If I have enough money , I rather install AP with directional antenna in a high ceiling environment.

[Ekahau @ekahau]

Product News: Today we released Survey 2.0, a major update for our iOS app. Packed with new features, Survey 2.0 makes your site surveys faster and easier! Learn more: https://t.co/tDasht9TSu

[Open Reality @OpenRealityUK]

Still not booked your seat for #WiFiDesignDay yet? Maybe our agenda will persuade you. Check out our presentations at https://t.co/7hh23edlr0.

[Tiger Liu @WiFiTiger]

@Ferney_Munoz @ekahau @wirelesslanpros @OpenRealityUK By world class trainer.

[Tiger Liu @WiFiTiger]

@Justinskyline Good to hear you like it.

[Tiger Liu @WiFiTiger]

Ekahau Pro 10.3.1 is Out !

Please check the release note from the following link:
https://t.co/HKNHkuV5x5

You can now filter results in reporting based on custom APs colors with the new "ap-color" tag.

[Ekahau @ekahau]

Hello Ekahau Users: The Ekahau Product team is tracking the new MacOS Big Sur closely and looking into compatibility with our products. At this time, we recommend waiting to upgrade your MacOS but we will have more information shortly.

[Mikko Lauronen @ekamikko]

@ctdawe @EmperorWiFi @jsnyder81 @VergesFrancois @ekahau @EkahauSupport Yep. You probably want to run the Check for Updates as there is an update available now.

[Tiger Liu @WiFiTiger]

@wifiwise You are welcome!

[Tiger Liu @WiFiTiger]

Ekahau Pro 10.2 View as Mobile Device vs View as Measured
You can decide which View is Default View