Lorne Wood

[Lorne Wood @WoodLorne]

A Contact Center QA monitoring form that can pre-answer key questions, display historical QA, Analytics and Customer Survey scores? Hear from Saddletree Research's @paulstockford during our live webinar on Wed, Mar 7th. #cctr https://t.co/6rj83npYBE

[Lorne Wood @WoodLorne]

This is our team! @OTQfiniti chosen as a #CCWAwards finalist for #WFO Provider of the Year. #CallCenterWeek https://t.co/1ebjAmhT0H

[Lorne Wood @WoodLorne]

How can you secure more budget for your contact center? eleven great ideas? Great tips. https://t.co/CDQajH8ftn

[Lorne Wood @WoodLorne]

One step. One team. One month. How @OTQfiniti can help you implement guidance & automation in your #cctr. #WFO https://t.co/rDCJYC8zpc

[Lorne Wood @WoodLorne]

One step. One team. One month. How @OTQfiniti can help you implement guidance & automation in your #cctr. #WFO https://t.co/UuBg7q1BGX

[Lorne Wood @WoodLorne]

Why is @stormhaus thrilled to be on the #OpenText #WFO team? Read @Dr_WFO's blog to find out. @OTQfiniti https://t.co/DFSG2gQlW0

[Lorne Wood @WoodLorne]

Not every customer is right, but they all deserve to be listened to - Great read for all #cctr leaders! #custserv https://t.co/PMvc01zYl1

[Lorne Wood @WoodLorne]

Let's talk about reducing #cctr agent stress. Great tips for all #callcenter managers! @CustomerThink https://t.co/CYhqaRm1ih

[Lorne Wood @WoodLorne]

I am attending this ICMI webinar this Thursday. Looks like a good one for us contact center folks. https://t.co/jD1NVds9vZ

[Lorne Wood @WoodLorne]

Poor quality costs more than great quality. Great article via @CallCenterICMI. #cctr #WFO https://t.co/6eEtK0x8fA

[Lorne Wood @WoodLorne]

Poor quality costs more than great quality. Great article via @CallCenterICMI. #cctr #WFO https://t.co/ui8jphrCGl

[Lorne Wood @WoodLorne]

Poor quality costs more than great quality. Great article via @CallCenterICMI. #cctr #WFO https://t.co/ui8jphrCGl

[Lorne Wood @WoodLorne]

Lorne Wood posted a new blog about an analytics-enabled QA scoring solution just released https://t.co/1cmBB1hVmd

[Lorne Wood @WoodLorne]

AutoScore: excited to have helped bring this solution to life @OTQfiniti https://t.co/pCSsOLF0Zn

[Jeff Westover @jeffwestover]

Read my blog on why @OTQfiniti was named a #StrongPerformer in @Forrester's #WFO Wave. https://t.co/ymg9PT3gtF

[Lorne Wood @WoodLorne]

Great news: @OTQfiniti named a #StrongPerformer by @Forrester! https://t.co/mGXzt31vX0

[Lorne Wood @WoodLorne]

Great news: @OTQfiniti named a #StrongPerformer by @Forrester! https://t.co/Wvmf6ekB9j

[Lorne Wood @WoodLorne]

Great news: @OTQfiniti named a #StrongPerformer by @Forrester! https://t.co/BYp9lq5A0g

[Lorne Wood @WoodLorne]

Great news: @OTQfiniti named a #StrongPerformer by @Forrester! https://t.co/QBGqBRTpar

[Lorne Wood @WoodLorne]

New report names my company as a strong performer in WFO software. See more @OpenTextCEM https://t.co/yJLlZzBCx5