XT Support

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Main account: @XTexchange

[XT Support @XT_Support]

针对您发布的相关内容，我们认为有必要基于目前掌握的事实，对此事作出说明。

首先需要明确：此次账户限制并非无故发生，也并非平台拒绝用户正常提取资产。该账户于 2025 年 8 月 11 日触发平台的 AML（反洗钱）及风险控制机制，随后平台按照安全及合规流程启动了资金来源（Source of Funds）核查。

触发风控的主要原因包括：

该账户存在充值 ETH、兑换后提取 USDT的资金行为。在对相关链上资金进行追踪时，我们发现，其上游ETH资金链路与链上已被标记为诈骗相关的高风险地址存在资金关联。与此同时，与该用户存在资金往来的相关地址，在相近时间内还出现了多笔资金分别转入 XT 不同账户的情况。这些异常资金流转特征共同触发了平台的风险控制机制。

在后续的资金来源核查过程中，您向平台提供了相关解释及证明材料，但是证明过程并不完整，且资金来源明确属于高风险地址。

我们可以理解用户对于账户受到限制的不满。但处理时间较长，并非核查流程本身冗长，而是您目前提交的资金来源证明与实际进入平台的资产之间仍存在差异，尚不足以完成对这笔资金的 AML 核查。在差异得到解释和验证之前，核查无法结案。

当账户的资金链路涉及高风险地址，同时提交的资金来源证明仍存在无法完整验证的信息时，我们需要进一步核查。为了有效提升核查进度，请提供进一步完整、能够相互对应的资金来源证明，便于我们推进。

再次提醒，XT 是一个经营时间逾八年的、受信任的交易所，绝不会无故限制任何用户的资产，但对于涉及 AML、诈骗相关资金链路或其他重大风险信号的账户，我们也不会放弃必要的安全与合规审查。

[XT Support @XT_Support]

@Timyang01 @XTexchange @LeahOnlinev8 您好，我们已关注到您的反馈并高度重视，为保护您个人与账户隐私安全，辛苦您通过私信的方式给我们提供您的相关详细信息，以便我们进一步为您核实跟进。感谢您的理解与支持！

[XT Support @XT_Support]

@JimmyKing24116 @XTexchange Hi, could you please send me a DM so I can take a closer look at the issue you're experiencing?

[XT Support @XT_Support]

@malik_kolar @XT_UserGrowths @XTexchange @XTLILY2025 Hello, following feedback from the relevant department, the review results for your account have been sent to you via email. Please check your inbox.

[XT Support @XT_Support]

Hello, we haven’t overlooked your case. We’ve always taken your situation seriously and have been actively working to move the process forward.

The submitted documents need to meet the requirements. If some documents are not submitted correctly, you may be asked to resubmit them, which can extend the processing time.

We hope you can understand that this is part of XT’s review process. Both our team and the online customer support team are actively following up on your case.

You can check the latest updates through XT’s online customer service window or via your email. Thanks for your understanding!♥

[XT Support @XT_Support]

@malik_kolar @XTexchange Hello, we have received your information and feedback, and the relevant department is actively processing your request. Please wait patiently.♥

[XT Support @XT_Support]

@malik_kolar We’ve noted your concern regarding the prolonged review and your request for escalation. We’ve followed up with the relevant team again and urged them to review your case. Please continue to follow the support team’s instructions and monitor their updates.

[XT Support @XT_Support]

@CryptoDeckstool @XTexchange Thank you for your feedback. We have shared your concerns with the relevant team and will continue to improve how such updates are communicated. Please refer to our official announcements and platform notifications for the latest updates.

[XT Support @XT_Support]

@malik_kolar @XTexchange We’ve followed up on your case again with the relevant team and urged them to prioritize the review. Please continue to follow the support team’s instructions and keep an eye on their updates. We’ll also continue following up from our side.

[XT Support @XT_Support]

@malik_kolar Thank you for your continued cooperation. We’ve followed up again and urged the relevant team to prioritize your case. Please continue to follow their instructions, and the team will keep you updated on any progress.

[XT Support @XT_Support]

We hear your concerns and have raised your case with the relevant team again. We understand this has taken longer than expected. As this involves account-specific verification, the details cannot be handled publicly. Please continue to follow the support team’s instructions while we follow up from our side.

[XT Support @XT_Support]

@mrbelal0 We understand your concern. For account-specific matters, our official support channel is the fastest route. Please continue to communicate with our support team regarding your case. Thank you for your patience.

[XT Support @XT_Support]

We understand your frustration and have followed up on your case again. For account-specific verification issues, our support channel is the fastest and most direct way to handle the case. Please continue communicating with the support team, and they will assist you with any further updates.

[XT Support @XT_Support]

We understand your concern and appreciate your cooperation. We’ve followed up on your case again with the relevant team. Please continue to follow the support team’s instructions regarding the required information, as they are handling the verification process. Thank you for your patience and understanding.

[XT Support @XT_Support]

@malik_kolar @LeahOnlinev8 @XT_updates @XT_Ecosystem We understand your concern. After checking with the relevant team, the information submitted do not fully meet the verification requirements. Please follow the specific instructions provided by our support team and submit the requested information accordingly.

[XT Support @XT_Support]

@malik_kolar @LeahOnlinev8 @XT_updates @XT_Ecosystem We understand your concern and apologize for the wait. We’ve forwarded your escalation request and asked the relevant team to prioritize your case. We’ll keep following up, and the support team will contact you as soon as there is any progress.

[XT Support @XT_Support]

@malik_kolar @LeahOnlinev8 @XT_updates @XT_Ecosystem We understand your frustration. As confirmed by our support team, no further information is required from you at this time. We’ve followed up again and asked the team to update you as soon as there is any progress. Thank you for your patience.

[XT Support @XT_Support]

@malik_kolar @LeahOnlinev8 Please follow our support team’s instructions and provide the requested information. If you have questions about what is required or why, please contact our support team directly for clarification, as account-specific details cannot be discussed publicly.

[XT Support @XT_Support]

@malik_kolar @LeahOnlinev8 We understand your concern and apologize for the long wait. We’re unable to provide a specific timeline at this stage. Your case is still being processed, and we’ve followed up again to urge progress. Please keep an eye on updates. Thank you for your patience.

[XT Support @XT_Support]

@malik_kolar @LeahOnlinev8 Thank you for your patience. Your verification is still being processed, and we have followed up again to help move the case forward.

Please keep an eye on the updates and responses from our team. We appreciate your patience and cooperation.