XanderBotha

I rode my bike everyday and loved every minute of it. Now I sit and think of solutions to do it one day again.

[XanderBotha @XanderBotha]

https://t.co/f8EuU9qm0r

[XanderBotha @XanderBotha]

@MTNGroup As always they are still trying to resolve it with your backend support in India, I reside in South Africa. Its been 45 days since I opened my remedy (one of many) and they still are trying to get it sorted.

[XanderBotha @XanderBotha]

@AFRICANDEMOC Thanks for promoting @TheKiffness #freepublicity

[XanderBotha @XanderBotha]

@MTNza Make your feedback faster, help your clients like an offer! And in the end, just make me water

[XanderBotha @XanderBotha]

@MTNza Do you still perhaps operate your inbox ? You have been ignoring my messages for a few days now. @MTNzaService @MTNGroup . Last I was told my case has been escalated. #MTNHasNoCustomerService

[XanderBotha @XanderBotha]

@MTNza I chose this plan but now I can’t use it. Because you can’t assist me and keep on ignoring my request? Please get back to me. #MTNHasNoCustomerService

[XanderBotha @XanderBotha]

@MTNza How do you send money if MTN can’t even connect you to their own network on a contract number you have with them ? #MTNHasNoCustomerService

[XanderBotha @XanderBotha]

@olix001 @MTNza They won’t, i’m also waiting on a matter that was “escalated”. They are blatantly ignoring us because they don’t have a clue how they can help us. #MTNHasNoCustomerService

[XanderBotha @XanderBotha]

@MTNza Thank you for the update. Can you please attend to my matter now that has been escalated? #MTNHasNoCustomerService

[XanderBotha @XanderBotha]

@CapeTownEtc @MTNza I can share with you what they also do behind the screens to paying customers. Drop me a DM for a story #MTNHasNoCustomerService

[XanderBotha @XanderBotha]

@MTNza Did you know @MTNzaService call centers will force you to end the call so they can call you back. Otherwise the operator gets penalized. #SayNoToBeingSilenced . Want to hear how they do it. Drop me a DM for the recording. #MTNHasNoCustomerService

[XanderBotha @XanderBotha]

@MTNza @Ants2606 Can you make some waves in your customer care department and stores so they can study procedures and help clients with their issues ?

[XanderBotha @XanderBotha]

@MTNza How do you stream it if MTN can’t connect you to their network?

[XanderBotha @XanderBotha]

@khelinaMTN @MTNza @MTNzaService @ICASA_org So sad to see how everyone is losing faith in MTN.

[XanderBotha @XanderBotha]

@MTNGroup @mtnug Did you know in South Africa, your stores can’t connect contract clients to the network ? Ask @MTNza and
@MTNzaService . They can vouch for this

[XanderBotha @XanderBotha]

@J_Cordier @Jazz_ZA80 @MTNzaService @MTNGroup are you aware of @MTNzaService and @MTNza delaying cases and not getting back to paying clients ? Also your stores are not able to help and sens us to your call centres which then sends us back to stores.

[XanderBotha @XanderBotha]

@J_Cordier @Jazz_ZA80 @MTNzaService Pathetic !I am convinced the stalled my issue so I miss the cool down period to cancel my upgrade. I have been made promises by supervisors and managers that they will sort out the issue, but yes delay delay. Wonder if @ICASA_org should step in?

[XanderBotha @XanderBotha]

@MTNzaService @MTNza was this really escalated ? And was it the manager Siyabonga or the sales agents that mislead me into upgrading ?

[XanderBotha @XanderBotha]

@MTNzaService @News24 do you cover stories where sales agents mislead customers in taking contracts on items thats not in stock? And then also when you get the item, you can’t use it because their staff from 4 diffrent shops are not capable of following procedures and getting you connected?