KLM is becoming one of the most disappointing airlines when it comes to customer service. It has now been 18 hours since I arrived, and my luggage is still missing, with no meaningful update from KLM.
What is even more frustrating is nobody has responded to query WhatsApp
@KLM
@SongalimiJ@DeusTanzania Sio suala la kipato..tukijenga utaratibu wa kuliboresha jiji lazima haya maumivu tuyapitie...kinachotakiwa ni kuishurutisha mamlaka kuwa na miundombinu wezeshi wa watu kusafiri kutoka stand Magufuli kuelekea makazi yao...tusiishie Sifia Kigali Safi pasi kufuatilia wamefanya nini