@ZARA_Care I have literal proof of my return and customer service is refusing my refund. It has exceeded 14 days. They emailed me that they did not receive my items when I have proof of tags and items being mailed. This is bizarre. @BBBTriCounties
@ZARA I have proof of return and it has exceeded 14 days for my refund. And Zara is literally refusing to provide my refund. How do I report you guys???? @BBBTriCounties
@aroradivya24@ZARA Same here. I have provided pictures, proof, and they keep giving me the run around. Terrible terrible customer service. I have yet been refunded on two separate returns.
@ZARA Hello, I messaged your support team and have record of probably the rudest conversation about a price adjustment. I'd be happy to send the screen shots but I need assistance. Will be reporting the conversation to the BBB.
@ZARA_Care your app is terrible. I’ve been closed out of a conversation 3 times already. I have proof of two items that were sent as a return and only reimbursed for one. You are holding $128 of an item I no longer have and won’t resolve this.
@ZARA_Care These two items were packed in the return order NO. 52912987600
NO. 52912987600 - refund totaling $55.95 (received)
NO. 52445241807 - refund totaling $129 (NOT RECEIVED).
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