@nationalrailenq There was plenty of time, so I emailed. After 3 days a generic email came directing me to their website. I have not been offered a real person by phone either. Please can you confirm that you will no longer recommend contacting individual companies until this has been sorted out?
@nationalrailenq Thank you. I understand who you are. I just didn't understand how you represent and don't represent those individual companies. It occurred to me that luggage policies for each might be something they would give you. Following your advice I spent the time since trying LNER.
@nationalrailenq But isn't National Rail the brand name for the various rail companies of Britain - including the ones I mentioned, and therefore you are their representative?
@VirginAtlantic the worst service ever today. I was on hold 2hrs 40 minutes today only to be disconnected by you. Why is it so difficult to get through to you?
@jlandpcustserv Hi Annette
Thank you. I tried topurchase with a US credit card. Your system refused this, and so i was told in store to purchase by first buying a gift voucher. I assume my purchsse was logged in store under my email address. When i ring support will they be able to trace that?
@jlandpcustserv i need support on the nestcam iq security camera i recently purchased. I was told pre-sale i could stop it recording when i and/or my lodger were at home. This isnt happening and google help pages dont resolve this. Consequently it is unusable as it is. Pls help.