Zack Linky

Analyst relations @hyperscience, Indiana Hoosier faithful, and avid technologist. All opinions shared on here are my own.

[Daniel Newman @danielnewmanUV]

New comprehensive #CX survey from @Zendesk looks at a mass of data to determine business priorities, the future of experience, and technology investments. An interesting look at 2022 priorities for business.

[R “Ray” Wang 王瑞光 #Cupertino #AI #Energy R.NFT @rwang0]

MyPOV: The First Amendment vs Digital Tech Giants

what''s the ruling? an interview with @bethmauder @ZDNet

https://t.co/Ads0ZbvWCW

#CES2021 #CES #1A #sociamedia @twitter @parler_app @facebook #bigtech

[Tim Crawford @tcrawford]

New: Addressing customer experience from the CIO perspective.
https://t.co/3qx04Ke9Xt

#CIO #CX #DigitalTransformation #CustomerExperience #CMO

[Wendy Johnstone @WJJohnstone]

Spread a little gratitude across the globe, use our #ThankYouMachine to send a token of gratitude to someone who deserves it: https://t.co/YRnUtB5P8o ❤️

[ThePokeFairy @thepokefairy]

Hoppip 100% 463CP L27 until 10:00:59pm (26m 51s) *estimate* 37.7660739682,-122.470562785

[Frost & Sullivan BP @FrostBPR]

Congratulations to @ZendeskSell on receiving the 2020 North American Product Leadership Award in the SMB mobile worker apps industry.

[Zack Linky @Zack_Linky]

This cause is close to my heart and should be to yours too - please sign: https://t.co/P0cs7u2s6f

[Doug Henschen @DHenschen]

Check out the deep dive into #CX trends: Q&A with @rwang0 @constellationr https://t.co/rPp7Zetepn @Zendesk #Trust #Privacy #AI #Customers @cratekane

[R “Ray” Wang 王瑞光 #Cupertino #AI #Energy R.NFT @rwang0]

Please RT and share!!!

MyPOV: Best Practices: Hosting Events In An Era of #Coronavirus #COVID19

#ZendeskRelate #UltiConnect #HIMSS20 #SAPConcur #SXSW2020 #SXSW #SAASTR

https://t.co/TsC9PUMjyw

[Colleen Berube @ColleenBerube]

@tcrawford Here's why we think so: companies are increasingly frustrated with the antiquated world of CRM and are looking for a new, frictionless approach to delivering better customer experiences.

#CIO #CX #ZendeskRelate

[Tim Crawford @tcrawford]

Q4: What is the role of the CIO when it comes to customer experience?

#CIO #CX #ZendeskRelate

[Tim Crawford @tcrawford]

Q2: Customer experience versus customer service. Are they the same?

#CIO #CX #ZendeskRelate

[Tim Crawford @tcrawford]

How important is it to map the customer journey to understand customer experience?

#CIO #CX #ZendeskRelate

[Zack Linky @Zack_Linky]

@rwang0 Faster resolution time and less time spent on hold. Any company that can save me time by eliminating the need for human intervention earns my loyalty #divinelydiscontent

[Zack Linky @Zack_Linky]

@rwang0 I know @tcrawford has a PoV on this one...

[R “Ray” Wang 王瑞光 #Cupertino #AI #Energy R.NFT @rwang0]

Question 1: What are going to be the top CX trends for 2020 and beyond?

#ZendeskLive #ZendeskRelate
#CMO #customerexperience #DigitalTransformation

[Zendesk @Zendesk]

Join Zendesk's @stealeyreed today at 2pm PST as she chats with futurist and @ConstellationR CEO R “Ray” Wang on the future of #CX. #ZendeskLive #ZendeskRelate

[Zack Linky @Zack_Linky]

@jenpisani2014 @WomensHealthMag LOL! If my endorsement wasn’t enough, I guess you now have 13,000 others to read through 😂

[Zack Linky @Zack_Linky]

@ColleenBerube highlighting how AI/ML technologies are already creating better customer experiences today @Gartner_SYM in swan ball room 6

[Zack Linky @Zack_Linky]

@ColleenBerube “67% of customers are willing to pay more for a better customer experience” #CX #symposium2019