He took the campaign calendar off the wall. The customers had never seen it.
US bank marketers using AI tools: 17% in 2024, 50% in 2026 (ABA). Share calling their data real-time and AI-ready: 0% (Financial Brand).
https://t.co/ZYjIDAcbxu
#BankingAI
Forty names, one score each. The adviser called the first ten and stopped: three had just bought, two had complained. A list is a prediction, not a decision.
Personetics 2026: 53% of banks say personalisation does not reliably convert.
https://t.co/FSY7mkqkVx
#NextBestAction
Make your app the place customers manage their money. Our partner concept for card issuers and banks: PFM with AI-powered CLM, a virtual advisor that knows the customer, built for regulated banking. Full one-pager: https://t.co/kRcxrT65UK #Banking#PFM
She asked her banking app one question on Sunday night. It sent her to the FAQ. On Monday her adviser needed thirty seconds, with data the bank already had.
J.D. Power 2026: only 28% of bank app customers use the virtual assistant.
https://t.co/hf4FMEmmYF
#DigitalBanking
She didn't launch the agents. She wrote down what they may not do.
Autonomy is a property of the task, not of the agent. Part 5 closes our series: the orchestration layer.
https://t.co/saSWPG0Gwy
#AgenticAI#BankingAI
Personal AI. Built on trust.
Security, data protection and compliance by design, for financial services, the public sector and regulated industries.
One modular platform. From trusted data to personal AI.
https://t.co/j1p8Ju8WjY
The app said one thing. The letter said another. The adviser said a third.
Personalisation is one checked decision, executed the same everywhere. Part 4: the activation layer.
https://t.co/6XqrnmCiQk
#Personalization#BankingAI
Connected data. Clear control. AI agents working together.
Our new film explores the bridge between data and AI, with one goal: making every customer experience personal.
The future is ours to build.
https://t.co/j1p8Ju8WjY
The score said: high risk. It didn't say what to do.
Predictions are inputs, not results. Only 17% of customers want an AI agent making financial decisions for them (Salesforce). Part 3: the decision engine.
https://t.co/jUGdT5P6UI
#BankingAI#AIGovernance
Monday he complained about his card. Wednesday the bank offered him a loan.
Both systems had the data. Neither had the context. Part 2: from golden record to golden context.
https://t.co/QTJ6aCmjTw
#CDP#BankingAI
Forty names, one label: churn risk. Now what?
A prediction is not a plan. CLM gives the rows, CVM the objective. Part 1 of our series on the agentic experience platform for banks:
https://t.co/Ziy1zhOxGQ
#CustomerValueManagement#BankingAI
Her agent compared three offers. The bank's wasn't among them: it only sends offers to people.
Six banks wrote principles for agentic commerce, Amazon shuts agents out. Only 3% of US adults would let an agent buy for them.
https://t.co/0wxNHkcjbu
#AgenticCommerce#BankingAI
Her salary didn't arrive. The bank asked, instead of selling.
An agentic experience platform is not a tool. It is the loop from signal to checked action. Our new series for banks starts here:
https://t.co/hpmppHqdZO
#AgenticAI#Banking
Three offers, one week, one bank. None of them fit.
83% of consumers unsubscribe because of repeated offers. CLM, CVM, CLV and customer data all chase the same goal; the sequence decides, especially once AI agents act.
https://t.co/D2ufJt9rhX
#BankingAI#CustomerValue
She moved in March. The bank wrote in May.
63% of US bank marketing teams use generative AI for content, 9% use agents that act, and compliance review can take 4–6 weeks. The bottleneck is the queue, not the AI.
https://t.co/f1obTVUtdm
#BankMarketing#BankingAI
His payment was blocked. It took a human to fix it.
DECTA: bank chatbots resolve blocked payments 11.4% of the time; 56.6% of users had looked for a human first. Why a "right to talk to a human" is good design.
https://t.co/CgASLb7lod
#BankingAI#CustomerService
Half of your customers expect you to know why they came.
Celent for Temenos: 51% want their bank to anticipate their needs, 57% want more guidance. Only 4% of banks prioritise personalisation.
https://t.co/9TLvviYgcV
#RetailBanking#CustomerExperience
Three cards on the table. Only one of them is yours.
European customers now hold 2.6 banking relationships on average; 81% have at most two products per bank. McKinsey on why growth has to come from the base.
https://t.co/MIMWqQOwy1
#RetailBanking#CVM
She hasn't left her bank. She just wouldn't stay.
Celent for Temenos: 71% of European bank customers are at best moderately satisfied, 1 in 4 has considered switching, only 4% of banks prioritise personalisation.
https://t.co/9TLvviYgcV
#RetailBanking#CustomerRetention
EU consumer cards earn 0.3% interchange. Commercial cards: 1.3–2.4%, and retailers now want that capped too. Fuel and travel cards retain through integration and control, not rewards. Part 5 of our co-brand series, consumer vs commercial:
https://t.co/0Q6mFjajqv
#B2BPayments