D’CENT WALLET (Biometric & Card)

Safeguard Your Crypto Journey with D'CENT Wallet #cryptocurrency #wallet #security

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@black4bama Hi there, apologies for any inconvenience caused. We’re sorry you’re dealing with this. Please DM us your details so we can look into it and escalate the issue with the team as a priority.

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@TwiNSpiN426 Hi there, sorry for any inconvenience caused, kindly manually revoke all transactions immediately to place them on a temporary hold and make them eligible for a refund. Are you currently using the biometric wallet or the app wallet?

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@BadurluU your expedite response will be appreciated and it’s important to any progress or success

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@BadurluU hello , we sincerely regret the inconveniences you’re experiencing, can you provide the TX id so the team can run a thorough investigation on it as soon as possible before it’s too late?

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@Digital336 Really sorry you’re dealing with this. We understand how frustrating this can be. Please DM us your details so we can look into it and escalate the issue to the right team as a priority. 🙏

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@The_human_shrug Hi, that’s a solid approach. If you’re using D’CENT for the biometric signing, you shouldn’t need to move your XRP into a software wallet just to use Fire-light. Let’s pinpoint where the D’CENT connection is failing, and we will walk you through the correct flow.

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@z09565556 Hi, if you’re a D’CENT Wallet user, please revoke any unauthorized access enabled on your wallet to help secure your assets. Kindly send me a message if you need further assistance.

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@1stAskYourself We're so sorry to hear this happened to you and we understand your frustration 😢 Please DM us directly right now with your full details and we'll escalate this urgently on your behalf 🙏🏼

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@CamblinMartin We're so sorry to hear this happened to you and we understand your frustration 😢 Please DM us directly right now with your full details and we'll escalate this urgently on your behalf 🙏🏼

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@The_human_shrug Hi there, sorry for any inconvenience caused, You can integrate it seamlessly on d’cent. are you using the app on ios or android?

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@grand_nft We're so sorry to hear this happened to you and we understand your frustration 😢 Please DM us directly right now with your full details and we'll escalate this urgently on your behalf 🙏🏼

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@Dreetje1307 have you been able to airgap your wallet first? That’s what you need to do first to ensure safety .

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@Jerry29029518 hello there, have you tried recovering your existing wallet? Try recovering your existing wallet then airgap it, since you mentioned you’ve been away for a minute

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@Digital336 all hope isn’t lost, the team is working tirelessly , can you provide a tx id for the transaction?

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@Tweeter71211163 apologies for this inconvenience, a rectification to this issue is providing us with the TX id so further investigations can be done. How long ago was this?

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@AShenkler325 there’s nothing wrong with the hardware, you need to make sure you airgap your wallet to secure it as the attack was on the wallet interface nothing to do with hardware.

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@FNGsmh sincere apologies for any inconvenience caused, the team is working tirelessly to rectify the issue as best as possible, share the Tx id for further investigation.

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@Raymond12252390 hi Ray, do share the issue you’re experiencing specifically, the team would expeditely look into it.

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@Acuralegend94 yeah; you just have to make sure you airgap your wallet, I’d walk to through the process, shoot me a message.

[D’CENT WALLET (Biometric & Card) @_DcentWalletsS_]

@RonEagle6 you have to ensure you’ve airgapped your wallet to ensure it’s properly done, have you been able to carry out that process?