HelpDesk Support Team

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Shell 🐚⚽️🖤 @ShellNUFC2006]

@MarkSpence @OctopusEnergy Best camp in the pub to save electricity 😂

[HelpDesk Support Team @_Helpdesk_X__]

@r5lm5n Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[HelpDesk Support Team @_Helpdesk_X__]

@ScottKenny48532 Kindly followback this account for further assistance. Thank you

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Kenny Scott @ScottKenny48532]

@dazfromsomerset @OctopusEnergy It wouldn't allow it when you went to do that or I would have done it mysel
Pretty clear on my post 🙄

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Steven Derbyshire @LFC_for_me]

@OctopusEnergy Our flamin gas meter has gone off....totally blank so no gas supply....no heating, hot water or cooking facilities!....on Christmas day!

[HelpDesk Support Team @_Helpdesk_X__]

@tongey196 Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Ian Tonge 🇲🇨 @tongey196]

@KateLeeCEO @OctopusEnergy They’ve done the same to me. I’ve only been waiting over 2 months. When and if they fit it in late Jan it will be over 3 months from ordering a charger. Very poor service

[HelpDesk Support Team @_Helpdesk_X__]

@Pauldomaine Kindly followback this account for further assistance. Thank you

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Guy @Guyps85]

@KateLeeCEO @OctopusEnergy Took months to get our smart meter working. Plenty of waiting around for no shows and then rescheduled visits to carry out the same troubleshooting steps with different people. Eventually sorted it after a few months but wouldnt refund the additional charges it had cost to charge

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Daniel Hearn @danielhearn_]

@OctopusEnergy hey there. I’m on a fixed gas tariff and intelligent octopus go for my electricity. My fixed gas tariff finishes on 27th. Can I change to a new fixed gas only online?

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Helen #СлаваУкраїні! @hjmac41]

@mervpayne @OctopusEnergy I thought they could no longer cut you off? I know they’ll swap for a pay as you go, but that letter seems wrong on so many levels 🤬

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Paul V @PaulVurgest]

@mervpayne @OctopusEnergy This is not entirely truthful is it Merv? Not the first letter. I reckon you cleared the debt just before the letter was received. Also look at the wording. it doesn't say electricity WILL be cut off. It's just an option should you continue to ignore

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Sarah Go Green💚 @sarah_go_green]

@KateLeeCEO @OctopusEnergy I can sense the frustration Kate. @john_oes @g__j What EV do you have?

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Mind the Gap 🇬🇧🇺🇦 @tony84834565]

@OctopusEnergy @mervpayne Is there another energy company anywhere that would respond to a tweet within 25 minutes on Christmas Eve?

[HelpDesk Support Team @_Helpdesk_X__]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark

[Blake Thomas @blakeyt]

@OctopusEnergy over 5 1/2 hours to fit an ev charger on Christmas Eve that should have been done in November. No communication on times, person who did survey said it would be an 1 1/2 hours?! Thanks for ruining our Xmas eve