I've been in the web hosting industry since 2015, building and acquiring brands including @LaunchCDN, @BulkBuyHosting and @NameSanity. Also divested a few. :)
I’d make one change to this in 2026: it should be bare metal/dedicated server, not VPS.
There’s been a few CVEs that would allow escape from the VPS to root on the host node, which would allow full access to any other VPS on that server.
Therefore, you really need to be on your own dedicated server rather than a VPS, for security reasons.
Luckily, there’s a bunch of cheap bare metal providers, like @Hetzner_Online, @OVHcloud, @ReliableSite, etc.
In a day where everything seems to be the same color we need to remember that in 1996, Volkswagen released the Golf Harlequin in these colors
You can just do things
@IanLandsman@jessethanley And that's why it's our job, as technologists, to make it easy for customers to discover the power of technology to improve their lives - the same way that you did 20 years ago when you started Helpspot to replace a shared inbox.
@IanLandsman@jessethanley I can find negative polls too- 73% of people said they prefer live chat/messaging over email support tickets. https://t.co/wiRG75OMrE
@IanLandsman I read every ticket that our AI agent handles, as well as summaries of every closed ticket. It’s the best way to know what’s going on in the business.