Shopify update: RDR alerts are now counted in chargeback rate calculations.
Probably not the end of MRR or anything dramatic but it does change how risk is measured.
Those who can reduce both chargebacks and RDRs are the ones who’ll win;)
tip:
put https://t.co/1y3mSS6w1M in your payment descriptor
people contact you right before filing a chargeback
route those tickets as urgent
test it 😉
I transitioned over to Chargemont cause I was not looking for a basic shopify app for Shopify Payments
We run on multiple mids structures now and I need better support and someone who clearly understand it
By far best prevention rate from what I have seen between using Chargeblast (2 years ago), Disputifier (1 year ago) and now them
Disputifier fcked up big time
I have seen stores go into 7-figures debt because of this
Glad I moved away a couple months ago cause their auto-refunds were crediting me every month for mistakes
Prevention rate with them is only 85%
There are better ones out there anyway