Walter Sobchak

This is not 'Nam. This is bowling. There are rules.

[Walter Sobchak @_Mark_It_Zero_]

Expectations vs reality, @dunkindonuts edition.

[Walter Sobchak @_Mark_It_Zero_]

Order ~2 hours late, and all 4 items wrong/missing upon delivery. >5 hours chatting with and calling @DoorDash_Help who says there is no resolution that can be provided. So theft it is then, huh? I see class-action lawsuits in @DoorDash's future at this rate.

[Walter Sobchak @_Mark_It_Zero_]

I understand wait times, but @JetBlue customer service is absolutely making a bad situation worse.

On hold 1hr ➜ agent asks me to hold while I'm transferred to a different team ➜ wait 2hrs ➜ disconnected while waiting ➜ start over w/new 1.5hr expected wait.

Unacceptable.

[Walter Sobchak @_Mark_It_Zero_]

Well done, @Speedway. Appreciate the nearly 5-month expired dairy-based products in my @DoorDash delivery order. How is stock not checked for that long?

[Walter Sobchak @_Mark_It_Zero_]

Not an understatement when I say @DoorDash @DoorDash_Help customer service is abysmal. They need to get it together or they're going to lose customers in a non-solidified food-delivery market.

[Walter Sobchak @_Mark_It_Zero_]

Have been on hold with @UberEats for 6+ hours and counting, disconnected x5, with what started as an order placement issue and now has turned into $81.65 of Uber Cash disappearing from my wallet overnight. Over the line.

[Walter Sobchak @_Mark_It_Zero_]

@AmericanAir Now being deplaned per regulations because it’s been over 2 hours since boarding. Absurd.

[Walter Sobchak @_Mark_It_Zero_]

Non weather related delays by @AmericanAir with 7 gate changes over 6 hours running across the airport like a rat and no compensation of any sort? Going to be in well past 2am and miss work as a result. Something needs to happen as this is bordering inhumane.

[Walter Sobchak @_Mark_It_Zero_]

@AmericanAir Now captain just said there’s been another delay so we’re just stuck on the plane but going nowhere. This is wrong @AmericanAir.

[Walter Sobchak @_Mark_It_Zero_]

@Instacart Update: At the 56 minute mark while on hold the call was dropped from @InstacartHelp's side, and I am now on hold with the 4th customer service "specialist" and over the 4 hour mark overall. Not even worth using a service if this is the support received.

[Walter Sobchak @_Mark_It_Zero_]

2+ hours on chat with @Instacart customer service last night where both reps ended chat without notice, now this morning have been on hold for 40+ minutes with no end in sight. Abysmal.

[Walter Sobchak @_Mark_It_Zero_]

@DoorDash_Help @DoorDash Almost a week and no response to DM.

[Walter Sobchak @_Mark_It_Zero_]

Items missing entirely from my @DoorDash order and this is the response? Why would anyone support a company whose resolution of an issue is theft from the customer? It’s the fault of restaurant &/or DoorDash quality assurance yet customer pays. Over the line.

[Walter Sobchak @_Mark_It_Zero_]

@DoorDash_Help After much time & effort it was partially refunded. My concern remains the default system response to a legitimate issue being that I'm not eligible for any resolution. That's a problem & I won't stay with @DoorDash if it persists. Can you help with that?

[Walter Sobchak @_Mark_It_Zero_]

Absolutely egregious false advertisement by @factormeals. Offer letter clearly states "$165 off of your next box", yet customer service saying that means off of your next several boxes. "Box" is singular. No other interpretation. Am I wrong?

Slimy, slimy marketing.

[Walter Sobchak @_Mark_It_Zero_]

Was given the wrong snack wrap too. Well done.

[Walter Sobchak @_Mark_It_Zero_]

Apparently this is considered full now, @McDonalds? Paid for a large, received the equivalent of a medium.

[Walter Sobchak @_Mark_It_Zero_]

@DoorDash_Help I still have all chats saved and am contemplating reporting to outside entities given just how poorly the agents managed a legitimate customer issue, on top of the repeat disconnections which from my research is not unique to my case.

[Walter Sobchak @_Mark_It_Zero_]

Absolutely disrespected and overcharged by @DoorDash. Promo code didn't apply, items missing from order, and customer service chat disconnecting x4. Something needs to improve with this business's customer service or they'll become irrelevant. Over the line.

[Walter Sobchak @_Mark_It_Zero_]

@DoorDash_Help After several hours and many chats a credit was posted; though in the end it wasn’t worth the time required and I’m still hesitant to use @DoorDash in the future as I don’t feel protected or confident of resolution if a similar error occurs again.