If you're not able to send a Direct Message to talk to us about your pet insurance please use the info below to phone or email us.
Our phone number is 0330 102 5748
Our email address is [email protected]
https://t.co/YIUKeAsJeB
@DangerousDaveUK Hi
If there is anything we can do to assist you please email us via [email protected] with your policy reference and details of your queries / experience and we would be happy to assist. Thank you.
Please be aware of fake accounts. We will only contact customers from @_PurelyPets on X in response to queries or complaints. We will never ask for bank details or request personal info via third‑party sites. For support, message @_PurelyPets or visit https://t.co/jHTomdiNO3
@pumblechook Hello
If there is anything we can do to assist you please email us via [email protected] with your policy reference and details of your queries / experience and we would be happy to assist. Thank you.
@LastLinePoems If there is anything we can do to assist you please email us via
[email protected] with your policy reference and details of your queries / experience and we would be happy to assist. Thank you.
Jemma
The Purely Pets Team
@OfficialCVG Hi Chris
We are sorry to hear you are unhappy with the service received. Please private message us with your policy details and we will be happy to assist. Thank you
Jemma
The Purely Pets Team
@nickandstitch Hi Nickandstitch
We are sorry to hear you are unhappy with the service received. Please private message us with your policy details and we will be happy to assist. Thank you
Jemma
The Purely Pets Team
@joordx__ Hi Joordann
We are sorry to hear you are unhappy with the service received. Please private message us with your policy details and we will be happy to assist. Thank you
Jemma
The Purely Pets Team
@Chr15Wilkinson Hi Chris
We are sorry to hear you are unhappy with the service received. Please private message us with your policy details and we will be happy to assist. Thank you
Jemma
The Purely Pets Team
@gbdixor Hi Robert
I can see you have since contacted us by email and a response has been sent to you.
Should you have any queries or would like to discuss your policy, please call us on 0330 102 5748 or email us at [email protected].
Kind regards
Jemma
@gbdixor Hi Robert
We are sorry to hear you are unhappy with the renewal offer received. Please private message us with your policy details and we will be happy to assist. Thank you
Jemma
The Purely Pets Team
@gbdixor Hi Robert
We are sorry to hear you are unhappy with the service received. Please private message us with your policy details and we will be happy to assist. Thank you
Jemma
The Purely Pets Team
@gbdixor Hi Robert
We are sorry to hear you are unhappy with the service received. Please private message us with your policy details and we will be happy to assist. Thank you
Jemma
The Purely Pets Team
@cannylad2 Hello, I am sorry to hear of your loss.
We are sorry to hear you are unhappy with the service received. Please private message us with your policy details and we will be happy to assist. Thank you
Jemma
The Purely Pets Team
@LorraineCl44169 Hi Lorraine
We are sorry to hear you are unhappy with the service received. Please private message us with your issue and policy details and we will be happy to assist. Thank you
Jemma
@lolcrombie Hi Laura, We would advise sending us an email via [email protected] with your query so that our team can assist. Thank you, Jemma The Purely Pets Team
@EmilySteph2 Hi Emily, I'm sorry if you are having trouble reaching us. You can call us on 0330 102 5748, or send us a direct message and we can try and assist you that way. Thank you, Billie.
@benjamin1542969 I'm sorry you're not able to send us a private message. I will ensure you are contacted by a member of our team regarding your concerns. Thank you, Billie.