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@DarrenLeeC Hi Darren, we're sorry you're disappointed. This is to ensure the benefit remains sustainable long-term while reflecting the typical spend of our VIPs. There are many other benefits such as chances to win & exclusive events, but we'll share your feedback with the team. ^Zoe
@traceycwilliams Hi Tracey, we are sorry you have not yet had a reply. Could you please send us a direct message about this and we will look into this for you. Thanks, Rebecca
@Scottishfurries Hi there, we are so sorry for this. If you have a query you would like looking into, please message us directly and we will happily help to resolve it. Thanks, Rebecca
@phoebebuffay21 Hi, we're very sorry about this. Please could you send us a DM with your email address and more information so we can look into this for you? ^Zoe
@clairebaskill18@hotelsdotcomuk Hi Claire. We are very sorry to hear this. Please get in contact with us via direct message and we will look into this for you. Thanks, Rebecca
@se10london Hi, we are really sorry to hear this. Please could you send us some further details on direct message so that we can investigate this for you as soon as possible. Thanks, Rebecca
@Jasmine41165366 Hi, we are really sorry to hear this. Please could you send us some further details on direct message so that we can investigate this for you as soon as possible. Thanks, Rebecca
@fieldsidreamin Hi, we're really sorry about this. Please could you send an email to [email protected] explaining the situation and include your email order confirmations and one of my colleagues will look into this for you. Thank you, Rebecca
@raysmith24 Hi there! Our TV advert had an individual with an accent, which is why the 'voucher codes' pronunciation might have sounded a bit different!😄