@easyJet after fitting my bag into the gauge I was told I can't carry a helmet and shown a new laminate card then charged £48 to get on the plane. This is a patent example of extracting additional revenue without clear customer messaging up front #complaint#badcx#refund
Understanding changes in consumer behaviour, along with the underlying motivations and perceived abilities that can cause them, is fundamental for adaptive businesses. Find out what this second wave means for business continuity: https://t.co/brlNtYYEZd
In this week's Business Briefing, we are discussing the imagination and creativity needed to adapt to the post-lockdown reality. Head over to the Etch site for the full article.
"Stay on, navigate smartly and sensitively and there is an opportunity to thrive, not just survive"
Etch Head of Paid Media @BeckieLBrown details 5 key steps to maximising your marketing efforts during COVID-19.
Check it out here: https://t.co/IqeLMYCSu0
#DigitalMarketing
#BCorps are businesses that meet the highest standards of social and environmental performance. @BizRoundtable, we’d like to help you get there, too, to meet your newly announced stakeholder values. Let’s get to work—together.
Inspiring session at techUK today hearing from Simon Eccles, @edent and others share the ambitions and challenges to overcome for a more open, efficient and effective health service, co-designed in partnership with users and providers #NHSX#healthtech#c…https://t.co/FTwwBLwZOl
🚀There are 3 simple choices brands must make if they want to revolutionise their booking systems - Thankfully @Newnab has shared them with The Drum! 🚀
https://t.co/ZFjCL8W1Sg
#retail#sales#ux#fridaymotivation
Political change can be unsettling, but we want you to know that we won't stop campaigning for better mental health.
We're writing to Boris Johnson to demand he prioritises mental health as the #NextPrimeMinister. If you agree, sign our letter > https://t.co/FXsaQCHEQU
Only 4 British Sign Language interpreters in the UK are specialists in Grime. Tara Asher signed Stormzy’s Glasto set for deaf festival goers.
She rehearsed each song for a day. This is joyous. She LOVES her job. Have a watch please.
@BritishSignBSL@deafzone1#glastonbury19
NEW: Nigel Farage tells me he is “100% confident” the @brexitparty_uk has followed the rules on party funding and 100% confident they haven’t broken the law. I asked him if he’s 100% sure he’s not received a penny from foreign donors outside the UK, he says he “99% sure.”