Silver Rose

Realtor, Selling Gwinnett & Beyond🥳🏠🏯🏰🏡 Wife🥰 Momma 🥰🥰

[Silver Rose @_Silver__Rose_]

@turo is a scam! They don’t care for their hosts and don’t take responsibility when they make unprofessional and illegal decisions. @tarareeves @andre_haddad Will you take responsibility and help an “all-star host”?

[Silver Rose @_Silver__Rose_]

@turo refuses to accept responsibility for their lack of professionalism! @turo leadership removes themselves from any responsibility and needs to be held accountable.

[Silver Rose @_Silver__Rose_]

@turo continues to give me the run around and are trying to make ME responsible for getting my vehicle back! They told a guest to mark the trip as complete WITHOUT following the proper processes & procedures.

[Silver Rose @_Silver__Rose_]

@turo should be shut down! A guest had a collision in my vehicle 500 miles away from the drop-off location & Turo told the guest to mark the trip as complete! Now my supposedly “totaled” car is stuck in Ohio!

[Silver Rose @_Silver__Rose_]

Anyone considering hosting their car on @turo—RUN! They do not provide any host support! They will give you the run around between the CHAT only “billing department” and pointless “Trust & Safety”

[Silver Rose @_Silver__Rose_]

@Getaround do you treat your hosts poorly like @turo?

[Silver Rose @_Silver__Rose_]

@turo does not care about their hosts! They will protect BAD drivers/renters and make hosts pay out of their pocket! WITH LITTLE TO NO REIMBURSEMENT!

[Silver Rose @_Silver__Rose_]

@turo you still haven’t resolved my issue! Only $50 for damages over $500+?!?! No more email responses. Still haven’t received the phone call I was promised!

[Silver Rose @_Silver__Rose_]

@turo @jeremy_akers Heard that before, @turo Why instruct us to do it if you’re not going to respond? PR should be the least of your concerns. How about host satisfaction?

[Silver Rose @_Silver__Rose_]

@turo sent me this. I sent a DM, but I’m not expecting a response.

[Silver Rose @_Silver__Rose_]

@jeremy_akers @Getaround Let’s team up! This is literally my exact experience! @turo needs to be exposed for their terrible service!

[Jeremy Akers @jeremy_akers]

PSA: Don't host your car on @turo
They treat hosts as disposable assets. They use your time and your car to make money for themselves. If someone trashes your car they do nothing. Someone smoked in our car. Because we couldn't provide photo evidence we got $50 (It cost us $410)

[Jeremy Akers @jeremy_akers]

And good luck getting a hold of someone. Wait 30-45 minutes to chat or talk. Only to be told to call or chat or email someone else. Then that person refers you back to person #1. Nothing but run around trying to resolve issues.

[Jeremy Akers @jeremy_akers]

How are you supposed to provide "photo evidence" of smoking? Because the person was smart enough not to leave actual butts on the carpet, that means I get stuck with a $400 cleaning bill?

[Silver Rose @_Silver__Rose_]

@ericsixberry @turo @turo doesn’t care about hosts or guests. This company shouldn’t be in business. Their blatant disregard for those using their service is disgusting. No matter who gets shafted they always get paid.

[Silver Rose @_Silver__Rose_]

@jeremy_akers @turo This is my experience as well! @turo will protect bad drivers, but will not protect the hosts’

[Silver Rose @_Silver__Rose_]

@turo doesn’t care about it’s hosts! They protect people who violate their policies and make hosts pay for the damages out of their own pocket!

[Silver Rose @_Silver__Rose_]

This person should be reimbursing us $561 for the cleaning and mileage and @turo is only making them pay $50! That doesn’t even cover the cleaning we paid for today!

I’m disgusted by how this matter was handled and I’m not stopping here.

[Silver Rose @_Silver__Rose_]

Whenever I try to call @turo I’m told that I have to CHAT the billing department! They don’t even allow you to speak on the phone with anyone!

I was told that I would receive a call back yesterday and today—by the billing department, but I haven’t received a thing!