Aggie

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[Aggie @_aggiemay]

@matt75634267 @British_Airways My mum's got vitiligo and her long-sleeve shirts to cover her arms are in her bag that BA has. We're home from holiday now and back in England, but she still needs her cover-ups in this weather. So she's had to buy some more, which she will claim from BA. Buy what you need.

[Aggie @_aggiemay]

This is a lie @British_Airways no one has attempted delivery

[Aggie @_aggiemay]

@British_Airways You have duplicated my bag on two references in your world tracer system. Please can someone sort this out because I think it's getting the bag stuck in the system. I've sent all this on DM but your bot cannot handle it. I need to speak to a human!

[Aggie @_aggiemay]

@Fredlondoner99 @British_Airways We are in the same boat. Two bags delayed on 15th May. One they claim to have attempted delivery for yesterday, which is a lie as we were in all day. And the other, we have no clue where it is. Have been on holiday and now back home. Customer service is appalling.

[Aggie @_aggiemay]

@TracyHeardTwig @British_Airways Has your bag turned up?

[Aggie @_aggiemay]

@TracyHeardTwig @British_Airways We are! One bag has been "out for delivery" for three consecutive days. The other we have no update for.

[Aggie @_aggiemay]

@christails @British_Airways Have you got yours yet, Chris? We are 8 days now without the bag. BA, it's been like this for two days now. Where is the bag?

[Aggie @_aggiemay]

@christails @British_Airways I've been following your bag woes, Chris. My mum is in the same boat. She's back home after her holiday now, and still no bag. It flew to Malaga yesterday, probably passing her in the sky, as she flew to London. BA has all the tracking info. I don't understand it really. Shambles

[Aggie @_aggiemay]

@LauraNoonanX @British_Airways @HeathrowAirport We've been waiting 7 days. Been on holiday and now back home again. Bag's having its own holiday somewhere.

[Aggie @_aggiemay]

@AliciaHayes1884 @British_Airways @SpeedbirdSean I've been round and round in circles with the chatbots. I get no one. I was on the chat service from 11pm - almost 1am last night with the representative refusing to help us because my mother is not named on the baggage report. No, she's not named because BA didn't name her!

[Aggie @_aggiemay]

@AliciaHayes1884 @British_Airways Thanks Alicia. Hopefully @SpeedbirdSean will be able to help. BA refuses to speak to my mum about her bag, despite it being their administrative error. BA's call centre is ill-equipped to handle anything off script.

[Aggie @_aggiemay]

@AliciaHayes1884 @British_Airways What's concerning is BA merged FIVE unrelated passengers onto ONE baggage claim in Málaga. So my mum was never given her own reference number and BA now refuses to speak to her about her own suitcase because she is “not the named passenger”. We still don’t know where her bag is.

[Aggie @_aggiemay]

@British_Airways BA stop ignoring me. You grouped my mum's delayed bag on a baggage report along with four strangers on her flight. You now refuse to speak to her as she's not the named person on the report, but this is a BA error. Data protection breach. Someone needs to help her! @SpeedbirdSean

[Aggie @_aggiemay]

@British_Airways placed FIVE passengers’ delayed bags on ONE report under a single name. My mum - one of the 5 - was not given her own report & BA refuses to speak to her about her own bag because she is “not the named passenger”. She is back in the UK, but where is her bag?

[Aggie @_aggiemay]

@AliciaHayes1884 @British_Airways Did he respond to you, Alicia? My mum's bag was put onto a delayed bag report along with four other passengers. BA refuses to speak to her because she isn't named on the report, yet her bag is on the report. We have no idea where the bag is and BA's usual channels won't help.

[Aggie @_aggiemay]

@AliciaHayes1884 @British_Airways I've been locked out too!

[Aggie @_aggiemay]

@British_Airways why has my bag report been closed?? We are now back home but cannot update the address because our report has closed!!!!

[Aggie @_aggiemay]

@British_Airways Apparently you've found my mum's bag and it is scheduled to arrive in Malaga tomorrow on flight BA422. But she flies home to LHR tomorrow!! HELP!

[Aggie @_aggiemay]

@British_Airways Erm. Not sure she trusts you with a checked bag! You haven't returned the first one to her, yet!!!

[Aggie @_aggiemay]

@British_Airways In the case of you not repatriating a passenger with their delayed luggage in time for their return flight. Will you cover the cost of a small cabin case to put their essential items in for their return flight? & what about emergency toiletries exceeding 100ml?

[Aggie @_aggiemay]

@DailyMail @Telegraph @TheSun @DailyMirror @thetimes 1000s of passengers flown on holiday sans their luggage. @British_Airways left it in a pile in T5 on Fri. Day 5 & still no reparation of luggage to passengers! No updates, no statement. We need the weight of the press on this!

[Aggie @_aggiemay]

Why is the press not reporting the chaos at T5 with @British_Airways flying passengers whilst leaving their luggage in a huge pile in the terminal? Have any passengers been repatriated with their belongings, yet? @BBCBreaking @itvnews @GBNEWS @itvnews @CNN @BBCNews