Thomas Drake

[Thomas Drake @_drakeO]

@CalMac_Updates Is this to go to assist cover the Ardmhor to Eriskay cancelled services? (Needing to know as I need to use Eriskay route tomorrow)

[Thomas Drake @_drakeO]

@GWRHelp Hi, many thanks. I have sent a DM also querying about the ticket type that needs to be claimed as well.

[Thomas Drake @_drakeO]

@GWRHelp any reason why the delay repay page isn't working? Got a tonne of claims to do for a disastrous weekend of using your network.

[Thomas Drake @_drakeO]

@GWRHelp hi, will 2L77 wait for late running 1C70 at Liskeard please to make connection still work?

[Thomas Drake @_drakeO]

@GWRHelp @GWRHelp again, this is due to 1C82 reversing at Reading West and terminating at Reading and 1C84 also terminating at Reading. Both due to no diversion knowledge via Bristol.

Can you please have Cross Country Country ticket acceptance onto 1V58 to connect off 1C18 at Bristol?

[Thomas Drake @_drakeO]

@GWRHelp hi, due to Readin Eest line issues...and 2 trains in a row turfed off at Reading full and standing, various people are going via Bristol to try and get to Exeter and Plymouth. Can you please get ticket acceptance allowed on Cross Country between Bristol and Plymouth?

[Thomas Drake @_drakeO]

@GWRHelp hi, I know this is the least of GWRs problems with the disruption happening...is the Pullman feature still happening on the delayed 13:03 from Paddington today?

[Thomas Drake @_drakeO]

@thamesclippers do you still do the East Zone only day ticket? I can't find it on your website.

[Thomas Drake @_drakeO]

@AvantiWestCoast Brilliant....many thanks

[Thomas Drake @_drakeO]

@AvantiWestCoast Hi, notice on the website that tonight's last 2 Avanti trains from Wolverhampton to Euston 20:45 & 21:37 are already cancelled. I have an Avanti only ticket and can only get to Wolverhampton until 8pm. Will ticket acceptance be in place on West Midland Railway?

[Thomas Drake @_drakeO]

@AvantiWestCoast Hi, any update on this please? 🙂

[Thomas Drake @_drakeO]

@AvantiWestCoast Many thanks. Ticket acceptance also for the previous option on West Midlands Railway as well? 20:42 Wolverhampton to Birmingham New Street changing onto 21:06 Birmingham New Street to London Euston? (So I don't have an extra hour to wait, therefore covers 20:45 Avanti option).

[Thomas Drake @_drakeO]

@AvantiWestCoast 1B82 and 1B86. As I said, 20:45 & 21:37 from Wolverhampton.

Will ticket acceptance be put in place on West Midlands Railway to cover these last 2 cancelled trains to allow my Avanti only ticket to be used?

[Thomas Drake @_drakeO]

@easyJet Dear @easyJet I was told in the DM to that it had been escalated to the team to re-open my expenses case and get back if no response had been had in 7 days.

7 days later, I have had no email. What is next as it hasnt been dealt with as promised?

[Thomas Drake @_drakeO]

@easyJet Done an expenses claim for a flight cancellation. I was asked for more information on my hotel by email, and I sent the information back by email just over an hour later. Why do I now have an email saying claim is closed because I didn't respond, when I did?

[Thomas Drake @_drakeO]

@easyJet Ok, not as per image as X won't upload it.

But why say customer inactivity when I responded twice to the language request, and 10 mins later say customer inactivity, and end the conversation. I feel like this is being done on purpose now.

[Thomas Drake @_drakeO]

@easyJet I have been replying to your DMs, why have you abruptly ended the conversation before it has even begun as per image?

[Thomas Drake @_drakeO]

@easyJet hi, doing your expenses claim form, why won't it accept any of my attachments I am providing? (Keeps saying invalid file size or file type when it is JPG and below 5MB)

[Thomas Drake @_drakeO]

@easyJet hi, stuck in Madeira. App saying next option not until Sat or Mon. I have found an EasyJet flight option on Wed with a change overnight, both EasyJet, both have spaces available, but transfer onto this option isn't being offered. Please help as I need to get back earlier