@LNER Oh no! The laptop bag is now locked at Manchester airport train station and we can’t get to it in time. Is there no way we can prove that we are the original ticket holders? New tickets will cost us £400!
@LNER my husband printed out our train tickets for tomorrow but then left his bag on the train this evening. Can we reprint the tickets so that we can still travel?
@nsandihelp Thanks. Update her phone number and talk about her account but it’s really difficult without me being next to her. And now it’s asking her to fill a from, print it and post it to get a new password. It’s a lot to expect a pensioner to be able to do.
@nsandihelp how are you supporting your less digitally able customers. My poor mum has mistyped her password and is locked out. The reset process is complex for her to do and I can’t help her because she’s shielding