Mark Davies

Speaker, Geek, Technology expert, Author, TEDxChelmsford organiser. Husband & Dad of 4 amazing children who make me smile.

[Mark Davies @_MarkD]

@VodafoneUK really not happy. It seems when I call 191 I can’t even talk to someone to complain. 7 mth issue and no one gives a stuff. Let’s see if @EE are able to offer me a better service after 30 years of being a Vodafone customer.

[Mark Davies @_MarkD]

@AshleyTaborKing has done it again. Taken a regional radio station and in no time sucked the flavour from it. @Rivieraradio was unique in its sound you’ve taken French onion soup and turned it to Heinz topped with Dairylea. 10 years of listening but not much feel good now!

[Mark Davies @_MarkD]

@cineworld, any chance you can answer my email or get in touch on here. Very keen to book 10 tickets but you don’t seem to want me to.

[Mark Davies @_MarkD]

@tesco pretty bloody awful customer service in store today. Told me Apple Pay was not working after the fact yet pre-auth took money from my bank. It might come back might not either way I was told I had to leave the shopping. I’m in store everyday spending £100s/month. Not now!

[Mark Davies @_MarkD]

@RACcarinsurance very disappointed you don’t seem to offer customer service, not that actually serves customers that is. It was a small matter and yet the lack of interest from @RAC_Care made it a big one so means I will be looking elsewhere for insurance and recovery.

[Mark Davies @_MarkD]

@duolingo not sure if I’m more disappointed you took my streak away or that you have ignored my email :( allez, joue gentiment, je pensais que nous étions amis

[Mark Davies @_MarkD]

Really disappointed that the @SanDisk SSD that I put in my iMac 18mths ago has now died! That’s way less than the HDD it replaced. Not sure I’ll be replacing it with another @SanDisk. Thought they were a good brand!

[Mark Davies @_MarkD]

@OGSNFT @cineworld Honestly people accept poor practices and then suggest ridiculous alternatives. Unless you work for cineworld surely you’d be happy if booking fees didn’t happen in any form of ticket sale.

[Mark Davies @_MarkD]

Why do @cineworld charge a booking fee online. Am I missing something but how else do I get a ticket then if so why not put it in the ticket price. Do Amazon charge a buying fee?

[Mark Davies @_MarkD]

@mheath182 @cineworld Matt. It’s not the cost it’s the principle. Why should we suck it up? Dominoes doesn’t charge to order a pizza. It’s gone on too long and people suck it up. Time to change I’d say.

[Mark Davies @_MarkD]

@cineworld Cost of paying onsite staff is higher per transaction. Tesco don’t charge me online or in store-just delivery. Face it a website today is operational cost (costs of doing business) booking fee is just a scam! I manage IT for enough websites so let’s not get coy about what it is.

[Mark Davies @_MarkD]

So what do I have to do to get @HertzUK to respond to my email complaint in a way that shows they have even read it never mind care! So much for the gold plus member service.

[Mark Davies @_MarkD]

@plusnethelp are you going to respond this time or am I wasting my time again like when I spend 30 mins on hold for @plusnet support? Need help! Network way less than contracted but I'm supposed to suck it up. Suggest you contact me. Please...

[Mark Davies @_MarkD]

I’m guessing @plusnethelp are lying when they say they monitor and respond on Twitter! Maybe just a way to cut call volumes, but they don’t answer those either. I’m here anytime you’re ready @Plusnet

[Mark Davies @_MarkD]

@plusnethelp Finally after another 30 mins of holding got through but then got cut off before any help could be offered so still no broadband and as a new customer its not where I really want to be - can feel a cancellation coming on due to failure to provide contracted service.

[Mark Davies @_MarkD]

@plusnethelp I am account and can't connect to internet for fist setup, been on hold for 30 mins and cut off. Need help, not a great start...

[Mark Davies @_MarkD]

@BekoUK Hey @BekoUK came through and are replacing it but the swap-out with @curryspcworld less so. Team Know How got there in the end.

[Mark Davies @_MarkD]

Bought an @BekoUK tumble dryer and in 7 weeks it broke, now they say not repairable for two weeks - just replace it or I'll have to buy another brand that actually works. With 4 children I need a tumble dryer - sort it out Beko!

[Mark Davies @_MarkD]

@ThreeUKSupport I just need someone to speak to me as it’s not so straightforward and having spent almost an hour on several calls I need someone that can just sort it all out.

[Mark Davies @_MarkD]

@ThreeUK Nice to see you are just as helpful on Twitter - still no response, time to cancel all the contracts I guess.

[Mark Davies @_MarkD]

@ThreeUK you need to contact me asap about poor customer service and what amounts to sharp practice so before I report it perhaps we should speak!

[Mark Davies @_MarkD]

@ThreeUKSupport Thanks for getting back. Called to cancel 2 mifi was ‘sold’ on upgraded ones which weren’t really upgrades then had multiple issues on customer helpline when trying to cancel. Now just need to speak to someone that can actually help.