@FallonTim@virginmedia Please do not blame the bank - if your advisor said she’d credit me one of my payments this month because you took the money, it’s clear to see that it was VIRGIN who took the money from me. This has nothing to do with any other corporation other than yourselves.
@virginmedia Please can you refund me half the money you took from me so I can live for this month and pay next months bill when it is rightfully owed? That is all I called to request from you.
Absolutely disgusted with the treatment from @virginmedia. I am a student paying an extortionate amount of money for wifi a month. They have taken my bill money from me twice this month and refuse to refnd me half because they just 'wont charge me next month'.
@virginmedia As a multi million pound corporation, it’s hard to believe how you are unable to refund a student their own money and that it’s taken this long to get in touch and something still hasn’t been resolved...
@virginmedia I made a manual payment on February first as I had other bills to pay, you then did not cancel my DD which I request and proceeded to also take my DD from me this morning.
They told me that they have ‘credited’ my account for next month which is not feasible for me. No doubt you’ll still take money from me next month anyway.
@virginmedia But it’s ok because now I won’t have to pay my bill for next month? No, it’s not ok. I would rather pay my bills when they are DUE, rather than twice at once.
@virginmedia 1/2 I had a direct debit set up with you but decided to pay my bill manually myself and requested for my DD to be cancelled. This was not done and instead you have continued my DD after I had already paid my bill a week before. I now have no money for the rest of the month
@_mollyfallon Wow! That's a different kind of customer service all together, I'd love to show you what 1st class service looks like, at a price that's right 👍. Drop me a PM with your needs & I'll get to work. ^AM https://t.co/2TPKHj7R6Z
@virginmedia@VirginMediaCorp Students and any sort of home owners, I have experienced VM service in two different properties now and both have been as bad as each other. They take your money from you in return for awful WiFi and equipment and will do absolutely nothing to help
Although extremely distraught, I agreed to wait for a call back. She then went to me ”my manager will just tell you the exact same thing as I have”. I asked her why she can’t refund my rightful money that I do not owe them and she couldn’t give me an answer @virginmedia
@virginmedia@virginmediacorp when i agreed to this, she said to me 'but just beware that theyll tell you the exact same thing'. I asked her the reasoning as to why she cant give me my money back and she couldnt give me an answer. STUDENTS - DO NOT use Virgin.
@virginmedia@virginmediacorp I am a final year student who should be focusing on her crucial assignments, not chasing my Wifi providers for my rightful money back. Your CS advisor told me she would ring me back in TWO hours as her manage is on the phone with another customer