Service Desk// NextOfficial

[Madremia27 @thedinkydrinky]

@nextofficial I have a complaint, can I speak to a human please?

[Service Desk// NextOfficial @_NextOfficialCs]

We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. -GT

[Madremia27 @thedinkydrinky]

@nextofficial I have a complaint, can I speak to a human please?

[doireann @doir05]

@nextofficial I’ve been in contact with your team on 3 separate occasions in relation to a return but have yet to get an answer. An advisor was to contact me on the 4th June but I have yet to hear- can you advise please?

[Service Desk// NextOfficial @_NextOfficialCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[doireann @doir05]

@nextofficial I’ve been in contact with your team on 3 separate occasions in relation to a return but have yet to get an answer. An advisor was to contact me on the 4th June but I have yet to hear- can you advise please?

[Natalie @Nat_Smith1984]

@nextofficial please can someone reply to my DM? Thank you

[Service Desk// NextOfficial @_NextOfficialCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Natalie @Nat_Smith1984]

@nextofficial please can someone reply to my DM? Thank you

[Service Desk// NextOfficial @_NextOfficialCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Liz Takyar @LTakyar]

@nextofficial Hi Next, I’ve been having issues with Evri returns recently; had a couple of return orders not being collected from home as scheduled with no comms. Getting a bit frustrated with the service now.

[Service Desk// NextOfficial @_NextOfficialCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Craig 🇦🇷 @CrgStl]

@nextofficial ordered a 2 pack of chinos. Collected, opened - only 1 pair. Took back to store yest. Told to reorder. Just went to store to pick up - only 1 pair again. Warehouse fault x2. Told to call cust services. Absolutely no use & they told me to just order different chinos.

[Service Desk// NextOfficial @_NextOfficialCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[caitlin @caitshamilton]

@nextofficial I’ve sent you a DM but the item code is
V01-999

[Service Desk// NextOfficial @_NextOfficialCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[caitlin @caitshamilton]

@nextofficial I’ve sent you a DM but the item code is
V01-999

[Mo @Morveno]

@nextofficial I placed an order and a different item arrived. I can't email you as your email bounced back

[Service Desk// NextOfficial @_NextOfficialCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Mo @Morveno]

@nextofficial I placed an order and a different item arrived. I can't email you as your email bounced back

[Service Desk// NextOfficial @_NextOfficialCs]

@DoddsyKev Hello' it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further. @DoddsyKev

[Kevin Dodds 🏳️‍🌈 @DoddsyKev]

@nextofficial I am not happy. My Aunt's flowers that arrived in bits on Saturday for her Birthday on Sunday should have been replaced Monday. Didn't arrive. Was assured the replacement would arrive today. Still haven't arrived. Appalling customer service.

[Service Desk// NextOfficial @_NextOfficialCs]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Fiona Sykes @fifisyked]

@nextofficial just had Evri collect my return but the parcel didn’t scan and I believe he did a manual input. However Evri site says they didn’t collect it and he’s taken the parcel. I’m not convinced it’s going to get credited back now. I have cctv and receipt though.

[Service Desk// NextOfficial @_NextOfficialCs]

We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. -GT

[Fiona Sykes @fifisyked]

@nextofficial just had Evri collect my return but the parcel didn’t scan and I believe he did a manual input. However Evri site says they didn’t collect it and he’s taken the parcel. I’m not convinced it’s going to get credited back now. I have cctv and receipt though.

[Amber @AmberRose5294]

@nextofficial Ordered online and need to return but have lost the clear plastic bag it came in. Item is still tagged. How do I return?