@flyethiopian
Very incompetent and irresponsible airline to travel with, I had a frustrated experience with you and will advise everyone around, family and friends not to ever patronize your airline again because you don't have empathy for your clients.
@flyethiopian I am requesting an immediate and final update on the status of my luggage. If the bag cannot be located within the next [48-72] hours, I expect a formal statement regarding the loss and a clear outline of the compensation process for my missing items and the resulting travel
@flyethiopian As a passenger, I entrusted Ethiopian Airlines with my possessions, and I do not deserve to be treated with such apparent indifference. The lack of proactive communication and the failure to locate my bag after this amount of time is a serious lapse in service.
@flyethiopian This situation has caused me significant distress and financial loss. I had travel plans scheduled for a few days after my arrival on the 17th, which I was forced to cancel due to the absence of my belongings and the ongoing uncertainty surrounding this situation.
@flyethiopian However, I have received no tangible updates or positive news. I am repeatedly told that the bag is being "traced at the North Terminal in Jeddah," but after nearly three weeks, this lack of definitive information is unacceptable.
@flyethiopian Despite providing all necessary documentation and information to your team, I have spent the last several weeks repeatedly visiting both the airport and your office at Ado Bayero Mall. I have even escalated this matter to the Kano Manager.
@flyethiopian I was able to collect one of my bags the following day, April 18, my second piece of checked luggage remains missing.
Details of the Incident:
Flight Number : ET0403
Flight Date: April 17, 2026
Route: Jeddah (JED) โ Addis Ababa (ADD) โ Kano (KAN)
Baggage Tag Number: [9071470411]
@flyethiopian On April 17, 2026, I traveled with Ethiopian Airlines from Jeddah (JED) via Addis Ababa to Kano (KAN). Upon my arrival, I discovered that my checked luggage had not arrived.
@flyethiopian
Dear Ethiopian Airlines Customer Relations Team,
I am writing to lodge a formal complaint regarding a missing checked bag from my recent journey and the deeply frustrating lack of progress in its recovery.
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