Alex Oakes

[Alex Oakes @a1exoakes]

@SW_Help why do you find it so hard to run the 8.17 from Surbiton to Waterloo with its full quota of carriages? What’s the excuse today?

[Alex Oakes @a1exoakes]

@SW_Help What do you do if you travel via contactless so don’t usually purchase ticket?

[Alex Oakes @a1exoakes]

@SW_Help This has been going on for months and months. When can we expect a better service? @swtrains_watch

[Alex Oakes @a1exoakes]

@SW_Help 8.18 Surbiton to Waterloo 8 carriages again today instead of 12. When are you going to stop running short trains?

[Alex Oakes @a1exoakes]

@SW_Help This has been going on months. When do you expect to operate a more reliable service?

[Alex Oakes @a1exoakes]

@SW_Help 07.57 Surbiton to Waterloo only 8 carriages again. When are you going to sort this issue out? We are effectively regularly losing a quarter of the peak capacity @EdwardJDavey

[Alex Oakes @a1exoakes]

@SW_Help my father in law bought a ticket to travel from Whimple to Surbiton today and will have to drive instead. Can he claim a full refund for the cost of his return ticket? He bought it on Trainline. Thanks

[Alex Oakes @a1exoakes]

@SW_Help 18.02 Waterloo to Aldershot coach 3 is boiling hot and loud noise coming from ventilation system. Seriously, what is going on with the maintenance of your trains at the moment?

[Alex Oakes @a1exoakes]

@SW_Help The issue has been going on for months. Please give a target timeframe when we can expect a more reliable service from Surbiton @EdwardJDavey

[Alex Oakes @a1exoakes]

Hey @SW_Help when are you going to stop running only 8 carriage trains on the 08.17 Surbiton to Waterloo? This has been going on for months now.

[Alex Oakes @a1exoakes]

@SW_Help But it should be 12 carriages not 10 and we frequently get 8

[Alex Oakes @a1exoakes]

@SW_Help When are these faults going to be rectified? I’ve had to squish on to a short train three times in the past week

[Alex Oakes @a1exoakes]

@SW_Help why is the 8.17 Surbiton to Waterloo so regularly 8 carriages rather than 12 at the moment?

[Alex Oakes @a1exoakes]

@SW_Help Thoughts @swtrains_watch ?

[Alex Oakes @a1exoakes]

Hey @SW_Help when do you plan to have replaced all the really old red trains with no air con by?

[Alex Oakes @a1exoakes]

@SW_Help Surely there is a target that you can provide?

[Alex Oakes @a1exoakes]

@SW_Help Surely like every business in the country you plan and approve leave to ensure an acceptable service remains?

[Alex Oakes @a1exoakes]

@SW_Help three cancelled trains in succession at Surbiton today. What is going on?

[Alex Oakes @a1exoakes]

@SW_Help Why is there a shortage of train crew and what was the issue at the depot please?