@Cadbury_gifting
Where is my order
I ordered on 27 and supposed to deliver on 31st
Its 1st now
Still showing ready to ship
What the hell is this
You are not even responding to emails
Order id is 001271665
Revert me asap
@Cadbury_gifting
My order id is 001271665,supposed to delivered on 31st August but still its showing ready to ship and i am not able to track this,i even email you , called you but number was not available,kindlt revert me asap or refund my money.
This is so bad experience.
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At @XiaomiIndia, while we have made significant investments in building our Customer Support and After Sales Support capabilities, we also realise that there are situations where despite our best efforts, our Customers may not be satisfied with the response provided for various reasons.
To ensure that we continue to be responsive to the needs of such customers, we are introducing a three-level escalation mechanism where the customer has the option of escalating the issue to:
Level 1️⃣ - Empowered Grievance Desk
Level 2️⃣ - Head of Customer Service
Level 3️⃣ - Office of the President (my office)
Each level has a clearly stated resolution time and will be monitored closely by me and my team.
https://t.co/g8soMCezfQ
#NoMiWithoutYou #XiaomiCares #CustomerSupport #Service #Resolution #Escalation #Xiaomi
At @XiaomiIndia, while we have made significant investments in building our Customer Support and After Sales Support capabilities, we also realise that there are situations where despite our best efforts, our Customers may not be satisfied with the response provided for various reasons.
To ensure that we continue to be responsive to the needs of such customers, we are introducing a three-level escalation mechanism where the customer has the option of escalating the issue to:
Level 1️⃣ - Empowered Grievance Desk
Level 2️⃣ - Head of Customer Service
Level 3️⃣ - Office of the President (my office)
Each level has a clearly stated resolution time and will be monitored closely by me and my team.
https://t.co/g8soMCezfQ
#NoMiWithoutYou #XiaomiCares #CustomerSupport #Service #Resolution #Escalation #Xiaomi