olta11

Customer Service , Experience & Solutions Expert

[olta11 @aadeleye]

@SqSehrish 8

[olta11 @aadeleye]

@Anfal364518 14

[olta11 @aadeleye]

@elonmuskTN 33 and 88

[olta11 @aadeleye]

@ElonMuskNews47 18

[olta11 @aadeleye]

@oku_yungx Milk

[olta11 @aadeleye]

@Gidi_Traffic 1004, Victoria Island

[olta11 @aadeleye]

After paying for access exclusive something as simple as renewing my debit card seems like rocket science...

[olta11 @aadeleye]

Extremely lousy service from @myaccessbank @access_more... Exclusive plus lounge a scam.. Waited there for over 15mins not a single soul came to attend to me.. Entered the banking hall and met a bunch of customer service officers who were frowning as if they were forced to work..

[Rick Godwin @ricklgodwin]

One of the hardest things to break free from is a “good but not great” life.-Lewis Howes

[Rick Godwin @ricklgodwin]

You didn't get to where you are overnight, and you won't get to where you want to be overnight.

Make daily progress, keep moving forward!

[olta11 @aadeleye]

🚀 Nigeria Customer Service Index 2024: Progress, But More Work Needed! 📊
Nigeria’s Customer Satisfaction Index improved to 67% (D) in 2024, up from 61% in 2023.
Key Highlights:
🚆 Transportation leads with 73%.
📉 E-Commerce declined to 60%.
🏥 Healthcare jumped to 70%.
The Public Sector showed remarkable growth, rising from 47% to 63%.
As I said, “What cannot be measured, cannot be improved.” Let’s keep pushing for better customer service in Nigeria! 💪
#CustomerService #NCSI2024 #CustomerExperience #Nigeria #ServiceExcellence #CX #NCSI #WAACSP @waacsp

[olta11 @aadeleye]

I'm not sure anything defines chaos like Air Peace check in lines... @flyairpeace Trying to check in for flights is absolute madness!

[olta11 @aadeleye]

@nctrhq, this is your moment to shine. Mistakes happen, but what truly matters is how you respond. A quick resolution, a sincere apology, and a commitment to making things right can turn this situation into a testament to your dedication to customer satisfaction. Let’s see if you can deliver more than just a bag—let’s see if you can deliver an experience worth remembering. 💼✨

[olta11 @aadeleye]

@nctrhq, this is your moment to shine. Mistakes happen, but what truly matters is how you respond. A quick resolution, a sincere apology, and a commitment to making things right can turn this situation into a testament to your dedication to customer satisfaction. Let’s see if you can deliver more than just a bag—let’s see if you can deliver an experience worth remembering. 💼✨

[olta11 @aadeleye]

Grateful to receive the Award for Excellence & Innovation from our CEO at the Lafarge Africa Leadership Conference! 🚀🏆
Big thanks to my team, my leaders Osase Aghatise & Gbenga Onimowo, and the entire Lafarge family for driving a culture of innovation & excellence! 💡🌍
#Innovation #Leadership #CustomerExperience #DigitalTransformation"

[olta11 @aadeleye]

@nctrhq, this is your moment to shine. Mistakes happen, but what truly matters is how you respond. A quick resolution, a sincere apology, and a commitment to making things right can turn this situation into a testament to your dedication to customer satisfaction. 💼✨

[olta11 @aadeleye]

Disappointed with @nctrhq . Bought their premium bag, but it arrived missing a zip handle. Reached out on IG, but no resolution yet.
This is a lesson in service recovery. Mistakes happen, but how you fix them defines your brand.
@nctrhq here’s your chance to turn this around.#CX

[olta11 @aadeleye]

Training goes beyond just imparting skills; it's about enabling teams to thrive. With extensive experience exceeding 5,000 hours in CX, data technology, & soft skills training, I've seen firsthand the power of knowledge in catalyzing change. #AdultLearning #LeadershipDevelopment

[olta11 @aadeleye]

Real-time solutions = Happy customers. 💡 'Clickit' app transformed our customer experience at Lafarge. #TechInnovation #CXLeader