Abbas Haider Ali

Product & GTM @ B2B startups. VP Success @ GitHub, ex-Twilio, ex-Segment, ex-xMatters (acq Everbridge), ex-Managed Objects (acq Novell), ex-OPNET (acq Riverbed)

[Julia Neagu @juliaaneagu]

https://t.co/n3CXL5NnAG

[Sherwood @shcallaway]

TechCrunch published an unfavorable article about @11x_official yesterday. My thoughts below:

In short, I think the article reads like a hit piece and the accusations it makes are weak at best. It basically says:
- We were disorganized when it comes to maintaining the assets on our marketing site
- We have multiple measures of ARR, some of which are more optimistic than others
- Our team works hard; we’re in the office from 9am-8pm (or later) on most days

None of these things are unusual for a hyper-growth startup in a competitive space.

The one accusation that stands out is the claim that our investors are considering legal action against us. This has been flatly denied by @joeschmidtiv from a16z and @sarahtavel from Benchmark. It’s very disappointing that TC would publish something this serious without doing more due diligence.

On the whole, I’m proud of what we’re building here at 11x and energized by the article - it just confirms that we are in the lead.

[TSIA (Technology & Services Industry Association) @TSIACommunity]

How much should you invest in Customer Success? 💰

The answer is a clear 10%, according to @github's @abbashaiderali.

🔗 Watch "ROI of Customer Success: A Prescription" now: https://t.co/Xw1xjVOP3l

#CustomerSuccess #Revenue #TSIAWorldENVISION

[Abbas Haider Ali @abbashaiderali]

Great week at SaaStr meeting founders and leaders from so many great companies! Honored to have the opportunity to take the stage with leaders from @NotionHQ @SlackHQ @MuleSoft @OpenAI. Special thanks for @JohnGleeson10 & @jasonlk for organizing the first ever CCO track 🚀

[Abbas Haider Ali @abbashaiderali]

@ATT What’s the ETA for resolution?

[Abbas Haider Ali @abbashaiderali]

@ATTHelp I’m in Toronto and have not been able to use any data and calls only intermittently since around 9pm ET yesterday. Is there a restoration timeline to the outage?

[GitHub Education @GitHubEducation]

🎉 Exciting news from GitHub! 🎉 The GitHub Certification Program is having its beta launch at GitHub Universe this Nov 8-9, with general availability worldwide coming in early 2024! 👨‍🎓👩‍🎓 Whether you're a learner or an educator, this is your chance to validate your skills and knowledge in collaborative development, automation, security, and administration on GitHub. 🛠️

🎓 Certifications Offered:
- GitHub Foundations
- GitHub Actions
- GitHub Advanced Security
- GitHub Administration

📚 Prepare with confidence using comprehensive study guides and become a part of a community where 92% feel more confident in their abilities post-certification. 📈

🌐 Join us at GitHub Universe on Nov 8-9 to take the exams in person or sign up for the waitlist for priority scheduling once the program goes live.

👉 Learn more and join the waitlist: https://t.co/UBpdpBgc75

🎁 Celebrate with us at Universe, grab some swag, and let's get GitHub certified! 🥳

#GitHubCertification #LearnWithGitHub #GitHubUniverse

[Abbas Haider Ali @abbashaiderali]

@rahulvohra @Superhuman If you do one in Austin at some point, sign me up!

[Abbas Haider Ali @abbashaiderali]

Had a fun conversation @andrewmichaelsa on @churnfm and we discussed how to build a scalable Customer Success program. Click to listen: https://t.co/2eQvV2wWos #startup

[Alex Lieberman @businessbarista]

Respond to this tweet with a business idea.

I will tell you what i like about the idea, what worries me, and if I'd take an investor meeting.

I can tell in 280 characters whether an idea is good or bad and why.

Hopefully you find it helpful.

Shoutout @immad for the inspo.

[Abbas Haider Ali @abbashaiderali]

@Atif_Rz Thanks @Atif_Rz! There always more content to write than time available to do it 😂
Definitely on my list to do more of though

[a16z @a16z]

Companies are cutting CS teams because they don't know what unique outcomes they should drive—but eliminating CS entirely kneecaps your growth engine.

@morrisseyjoe, Mark Regan & @abbashaiderali on how to fix a broken CS org to unlock post-sales revenue: https://t.co/WVnsjFxvnF

[Abbas Haider Ali @abbashaiderali]

Excited to partner with @morrisseyjoe and the @a16z team to put this body of work out there to help founders evaluate their customer success challenges and model that great CS teams can do for B2B SaaS companies

[Joe Morrissey @morrisseyjoe]

Customer success orgs as we know them today are broken, but that doesn't mean they can't be fixed. My colleague Mark Regan and I, along w/ @abbashaiderali, explore how to identify a broken CS org, fix it, and unlock post-sales revenue: https://t.co/6BUbNhbRTk

[Abbas Haider Ali @abbashaiderali]

Someone is going to be missing their bag when they get to their destination from Oslo

[David Ulevitch 🇺🇸 @davidu]

Very sad news in the networking world today, as many people now know, Vijay Gill passed away suddenly today. He had a huge impact on the industry and will be missed dearly. RIP my friend.

[Abbas Haider Ali @abbashaiderali]

🎯 Great thread from @mipsytipsy and applies broadly to all leadership roles

[Charity Majors @mipsytipsy]

Interviewing and hiring managers is really hard.

It’s hard for all the reasons that interviewing and hiring engineers is hard, times 10. It’s easy to give answers that sound decent; it’s harder to evaluate their judgment or dexterity in applying an answer to a situation.

[Abbas Haider Ali @abbashaiderali]

Wordle 293 1/6

🟩🟩🟩🟩🟩

I’m not one to share my daily Wordle results but since this is unlikely to happen again, here we are