@bookingcom 's customer service model:
1. Don't send the customer a PIN when a pkg is booked.
2. Deploy an AI gatekeeper to block anyone without a PIN from speaking to a human in case of a problem/refund.
3. Profit from the silence.
Absolute genius. 10/10 execution
@BCCI
The highlights videos for ur website are missing a lot of action these days!
Latest eg: today's ODI.
1.5 mins of irrelevant stuff in the beginning of the 13 min-long video, no replay of dismissals/sixes (not even that beauty Shami bowled to Green!).
Pls do somethg abt it.
@qatarairways it’d be gr8 if you allow a std size laptop bag apart from the 7kg carry-on luggage. A wheeled backpk weighs 2 kg & a laptop & charger weighs 3 kg. The remaining allowance for say, a pair of cloths/books/snacks is just 2 kg! Could u pls review ur current policy? Thx.