abi murthy

[abi murthy @abimurthy]

@British_Airways your very nice rep hung up on me when I was talking to her because Inwas complaining that the agent who typed in my address typed it in wrong. And wanted to “very kindly” gave me yet another number to call

[abi murthy @abimurthy]

@British_Airways your app does not recognize my record locator, the website does not like the passport number and now the missing bag locator does not like your reference number. Can you work on some other things that don’t work?

[abi murthy @abimurthy]

@airindia Simply awful customer experience at Doha. Counters not staffed and online checkin not available. Feel ripped off since I can use the lounge that I paid for

[abi murthy @abimurthy]

@CityofStamford @UnitedRentalPH portable toilets are overflowing in Cummings Park

[abi murthy @abimurthy]

@danpeake @AmericanAir I would have thought some proactive apologies and comp would be in order?

[abi murthy @abimurthy]

@AmericanAir really? When you board a 16 hour non stop flight?

[abi murthy @abimurthy]

@sheratonhotels How can confirmed reservations be cancelled without letting the customer know?

[abi murthy @abimurthy]

Do you want a coach flight experience when you pay for business class? Fly @JetBlue

[abi murthy @abimurthy]

@JetBlue my first time flying Mint was a bust. My seat was broken and I am still waiting for the “service recovery”

[abi murthy @abimurthy]

@getcafex loved the coffee and the robot. Why cant I order a double or triple espresso? It was very kind and made me 2 espressos in 2 cups 😬

[abi murthy @abimurthy]

@AmericanAir A shout out to Beth on flight AA 76 for simply stupendous service! Thank you and to the gate agent in JFK who helped me run into the flight! 😻

[abi murthy @abimurthy]

@lyft @CitiBikeNYC Do you not have maintenance crews that can look into docking failures? I am having groundhog day conversations with support and really regretting renting a bike

[abi murthy @abimurthy]

⁦@Delta⁩ dont you ❤️ this?

[abi murthy @abimurthy]

@Delta why is changing a flight so hard?

[abi murthy @abimurthy]

@Delta And please make me wait 45min to talk to someone or 30min to chat. Why would you want to let someone who booked online change the flight themselves? Love spending time with you

[abi murthy @abimurthy]

@Delta Making schedule changes which force you to pick a different flight and charging 85% more is amazing. Wow. Thank you

[abi murthy @abimurthy]

@SandhuTaranjitS How do I get someone from the ATL consulate to respond to me? No one answers the phone or emails.

[abi murthy @abimurthy]

@SandhuTaranjitS How do I contact someone at the ATL consulate? Nobody answers the phone or email and half the info on the website is stale or incorrect.

[CatalystInc @CatalystInc]

On #InternationalTransDayofVisibility, we wish to recognize and honor the pride and resilience of trans and non-binary people.

[abi murthy @abimurthy]

@cvspharmacy Feels like they “want people to wait”- although with covid I cannot understand why

[abi murthy @abimurthy]

@cvspharmacy @CVSHealth why does your website let people make appointments and your kiosks let people checkin when you dont have staff? Awful awful customer experience, wait in vain, burn time, rude staff