@LNRailway hello, any idea why your system won't show the 16:57 SOT-STA as a valid connection when then travelling to LTV? It allows me to book the 17:57 this way but not the one the hour before? Connects with the hh:32 Euston-bound service at STA so no issue with min connection?
@SP_EnergyPeople hello switched to you just before Christmas but didn't realise that previous supplier had given you estimated meter reading rather than smart meter actuals. Read meter today and it's lower than said estimate, which you've used for opening read. How do I resolve?
@TK_HelpDesk hello, my telephone number has been incorrectly entered onto a booking, but as it's a flight+hotel deal the email address is pre-populated as an @ https://t.co/Ymk9ajhfGh address, so i can't receive the OTP when itβs sent. Can you help?
@LNER hello, please can you fix the app error that gives you a message saying you're travelling the same day you've booked the train rather than the day you're actually travelling? Keeps happening and I then have to double check I've booked the right train...
@LNRailway any idea what's happening with the northbound trains to stafford/crewe from Northampton? (5:20/6:01)? Just keeps saying delayed but presumably at least one is now cancelled?
@premierinn booked your heathrow T5 hotel next week but the airline has changed the terminal. I've checked availability and the T2 hotel is available at a lower cost - whilst I've booked the standard rate is there any chance I could swap hotels on the same booking?
@LNRailway hello, travelling from SOT to LTV today on an advance ticket. Had a notification that SOT to STA has been cancelled. Assuming I get the one an hour earlier, am I ok to get the corresponding earlier service from STA to LTV - don't really want to double my journey time!
@AvantiWestCoast any idea what's going on with the 14:12 Liv-Eus? We've been stopped at runcorn for 25 mins and only an announcement (20 mins ago) that we should be moving shortly...
@LNRailway think there's an issue with your ticket machine on the London-bound side at LTV - failed to recognise valid collection code. Machine on the other side worked with same code. Someone on the train had similar experience
@LNRailway hi, appear to be stuck in a loop on a delay repay claim. Says I need to upload files for tickets, which I do, but when I press submit claim it says they're missing again. Is it possible to email them in instead?
@LNRailway The 16:58 gets in before the 17:04 though, so I don't think so. I've booked tickets my preferred service before, but it's not showing now for some reason (possibly because the 17:04 is faster?)
@LNRailway is there any way I can change the search settings on your Web page to let me book the 16:58 from SOT to LTV? It shows up when I search to Stafford, but not when I search to LTV, even though the connection is valid. It's cheaper on your trains vs crosscountry!
@ArgosHelpers hello, do I really have to disassemble, repack and return this to store even though I'd be happy with a discount for this cosmetic damage? Seems incredibly inefficient
@LNRailway hello, is there any news on the proposal to run trains for Euston to Manchester in 2026? Article on the website indicated a decision was due end of last year...
@British_Airways hello, cancelled a reward flight in December, still no sign of the avios or companion voucher being refunded. Any idea when they might arrive given it's now March? The voucher will soon be close to expiry - seems unfair i lose out because of BA inefficiency